Job Title & Specification: Dispatch Engineer/Break-Fix Engineer
The primary responsibilities for the CONSULTANT will be as below:
This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Main Responsibilities include:

• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding desktop support, printers, PDAs, tablets, i Phones, Android devices, LAN cable drops and similar equipment
• Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
• Providing on-site cover as part of a shift arrangement
• Troubleshooting and resolving operating systems issues; reimaging computers, hard drives backing up and restoring, devices settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
• Move equipment associated with escalated help desk incidents and service requests
• Performing asset inventory activities as needed.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• Communicates effectively both in the client organisation as well as in the HCL
• organisation verbally and in writing
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

• MDM client install, setup
• Use of SCCM for image installations and SW installations

Required Technical Skills: in Microsoft Windows desktop operating systems and business productivity applications i.e. Office / Microsoft 365

• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.Strong technical skills

• Decent knowledge in using/managing at least 1 ITSM tools
• Capable to provide Hands& Feet support for Servers, Network Devices, Storage devices
• Required Business Skills:
• Management of the team of L1 resources

• Strictly adhering to agreed timeslots and ensuring a proactive communication verbally and in writing if agreed appointments cannot be met, e.g. due to accidents or similar root causes
• Communicative, open, friendly, flexible and client centric to ensure client and user satisfaction meets the desired levels
• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
• Ensure to be contactable via Mobile and Email at a minimum during business hours and/or client operating hours
• A self-starter with ability to work on their own initiative
• To work through issues analytically to a successful conclusion
• An individual with a minimum of 3 year’s supervisory experience

Required Language Skills:Desired Experience:variety of personalities and management levels

• Fluent of local language is mandatory (For non-native speakers at least a C1 level is required – HCL reserves the right to ask for a certificate / proof).
• Effective English is important to communicate with central teams, both verbally as well as in writing
• Prior experience on Desktops, Workstations, Notebooks, Tablets (i Pads, Android), Smartpohnes (i Phones, Android) and Printers
• Collaboration experience including remote control of PCs and video conferencing knowledge
• Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
• Strong Microsoft Office skills (Outlook, Word, Power Point and Excel)
• Thorough understanding of Outlook's calendaring tool
• Understanding of Exchange functional accounts and how they are used within Microsoft technologies
• Strong customer service skills
• Ability to provide consistent, excellent customer support to entire staff, representing a
• Must be detail oriented and self-motivatingHigh level of confidence.

• good sense of Privacy/Secrecy,
• extremely good customer relationship management skills
• Strong written and verbal communication skills (English + local language)
• Additional language skills (in addition to English and local language) are advantage
• The secondary responsibilities of EMPLOYEE will be to:
• Provide/conduct training for junior staff as well as client’s member(s) in your team

Job Types: Part-time, Contract
Contract length: 6 months
Schedule:

• Day shift
• Early shift

Experience:

• Desktop support: 5 years (Required)

Location:

• Singapore (Required)