Singapore Job Openings
STEFANINI SINGAPORE PTE. LTD.
Desktop Support Engineer
Singapore
CONTRACT
October 25, 2024
- Provide swift and professional IT support via phone/email/chat
- Perform analysis, diagnosis, and resolution of desktop/laptop/mobile devices problems for clients, recommend and implement corrective solutions
- Utilise Service Now ticketing system to record, update and resolve tickets from clients; Escalate tickets to next appropriate resolver group when needed
- Experience with following system/technologies: Windows OS, Mac OS, i OS, SCCM, MDM clients, Virtual environments (VDI, Citrix, v Sphere), etc
- Upholding procedures for logging, reporting, and statistically monitoring service desk and desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
-
Meet or exceed expected customer service levels
Key Competencies:
- Excellent proven track record supporting clients in a financial environment
- Provide swift and professional IT support via phone/email/chat
- Perform analysis, diagnosis, and resolution of desktop/laptop/mobile devices problems for clients, recommend and implement corrective solutions
- Utilise Service Now ticketing system to record, update and resolve tickets from clients; Escalate tickets to next appropriate resolver group when needed
- Experience with following system/technologies: Windows OS, Mac OS, i OS, SCCM, MDM clients, Virtual environments (VDI, Citrix, v Sphere), etc
- Other duties as assigned by the Level 2 Support Leads
- Upholding procedures for logging, reporting, and statistically monitoring service desk and desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Leads
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