Singapore Job Openings
Rapsys Technologies
Desktop Engineer
FULL TIME
October 25, 2024
Windows 10
JD – PRIMARY PURPOSE JD – RESPONSIBILITIES
JD –
REQUIREMENT
S
Responsible for the
construction, testing,
installation,
operations & facility
management of client
platforms to meet agreed
business needs & service
levels.
-
Perform troubleshooting for client platform related
problems. -
Respond promptly to incident, investigate &
provide temporary &/or permanent resolution of
incidents escalated. Provide timely status updates to
relevant parties. - Perform service request related to client platforms.
-
Monitor the agreed service level, document &
maintain the configuration of the systems; provide
regular reporting to relevant parties. -
Involve in client platform implementation/upgrade
project. -
Manage client platform implementation/upgrade
project. -
Perform on research/evaluation of client platform
tools. -
Provide systems related technical advice to
customers or project team. - Manage client platform management systems.
-
Manage systems changes through change request
process & provide status reports to the relevant
parties. - Perform client platform related presales tasks.
-
Gather business &/or application requirements on
the infrastructure to perform the infrastructure
requirement analysis & design. -
Ensure service level meet requirement. Propose
and implement action plan when required. -
Established facility management standards/best
practices to ensure
operation consistency across project/facility
management teams.
Pasir Panjang Road,
Mappletree Business
City
8.30AM to 6.00PM N
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