Manage front office operations- Supervise team's delivery of guest services to ensure adherence to organisational standards and procedures- Coordinate daily front office activities to ensure operational efficiency- Plan resources and allocate work assignments to team members- Maintain accurate room status information- Handle irregularities related to the delivery of front office service- Supervise upselling procedures to maximise room revenue- Assist in the check-ins and check-outs of VIP guests and large groups- Supervise switchboard services and related call services Drive service and operational excellence-Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up- Provide information and recommendations to guests on property's amenities, services and tourism-related activities- Resolve guests' concerns and feedback to ensure guest satisfaction- Build rapport with guests to enhance service experience- Monitor guest satisfaction levels and feedback for service improvement- Propose improvements to enhance operational efficiency and guest experience- Implement innovation, improvement and sustainability plans for continuous improvement- Act as a role model for service excellence to drive service culture Manage operational risks- Monitor team's compliance with data protection regulation and organisational security procedures for guest registration and credit and cash transactions- Manage and scan crowd to identify and analyse signs of potential security threat for appropriate follow-up- Execute response and recovery actions during emergency situations- Implement loss and risk prevention policies and procedures Manage human resources, finance and report management- Verify and analyse operations reports and guest statistics for management updates- Identify training needs and implement training plans to enhance team capabilities- Provide coaching and feedback to improve team performance- Monitor team performance and provide feedback for improvement

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes