JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Title
Facilities Manager / Assistant Manager

Business Unit
Corporate Solutions

Department
Integrated Facility Management

Reporting Relationships

Direct Manager:Matrix Manager:Direct Reports:Matrix Reports:
Job Title
Account Manager
Operations Manager (Client)
Assistant Engineer
Building / Line Technicians

Location
Singapore

Objective
Based at our client’s location, the candidate will have primary responsibility for leading the on-site team to deliver a high level Facility Management Building Support services in line with our corporate clients’ business needs.

Accountabilities
Manage all building related technical and service contracts, develop and implement procedures and performance measures to ensure efficiency, accuracy and reliability of work methods and systems

Manage all 3rd party / subcontractor performance

Responsible for staff development to anticipate / meet client’s requirements.

Ensure all working environments meet all requisite OH&S Standards.

Co-ordinate critical out-of-hours issues & participate as a key team member in responses to emergency situations

Liaison closely with the client on-site representatives to address problems and/or enhance working environment performance

Work collaboratively with facilities team colleagues both within the Client location & in the wider Jones Lang La Salle network

Provide assistance in general administrative activities and any other duties as assigned by Account Management on a needs be basis.

People Management (where applicable)

Manage and coach team

Develop and sustain a high-quality well motivated team

Ensure high staff morale, trust and work ethics

Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

Mentor and enable Training & Development of team members

Client/Stakeholder Management

Proactively engage stakeholders to ensure that on site client’s expectations are met

Build and develop effective client / stakeholder relationships across multiple levels of the organisation

On-site key point of contact for Facilities in the client’s premises

Procurement & Vendor Management

Ensure vendors are well-managed, delivering services on time and within budget

Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang La Salle best practice

Contracts Management

Plan and manage all contracts to ensure that they are professionally delivered at the right costs

Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

Ensure contracts are continually assessed to deliver best value to the client

Finance Management

Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang La Salle Code of Ethics

Ensure financial processes are followed at all times

Health & Safety Management

Ensure the provision of a safe working environment

Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management

Recommend continuous quality improvement practices and implement Industry Best Practice operations

Implement building procedures and performance measures and ensure they are maintained at all times

Ensure all Critical Environment (CEM) requirements are met

Review existing operations regularly to reduce costs and improve operational standards

24/7 emergency call support and site attendance is required

Risk Management

Ensure a property risk management program including audits is implemented and maintained

Ensure disaster recovering and business continuity plans are implemented and maintained

Ensure escalation procedures and incident reporting procedures are implemented and in place

Assist in the development of guidelines and strategies to ensure compliance with Jones Lang La Salle’s business conduct

Achieve Key Performance Indicators and Service Level Agreement targets

Key Result Areas
Uninterrupted site operations

Client Satisfaction

Continual service improvements

Attaining client KPIs

Required Qualifications, Skills & Experience
Bachelor/Diploma in Mechanical/Electrical/Building/Facilities Management or equivalent with a Facilities Management focus is preferred

A minimum of 5 years experience (3 years for AFM) in Facility Management (Managerial experience preferred) with proven team management experience. Candidates without prior management experience, but with strong leadership skills, will also be considered.

Strong analytical, presentation, excellent communication and organization skills

Knowledge of Occupational Health and Safety requirements

Knowledge of M&E systems, Financial & Management Reporting

Strong communication and interpersonal skills with the ability to build rapport quickly

Sound computer skills in Microsoft Office

Demonstrated ability to manage multiple and complex operational matters on a daily basis

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.