Singapore Job Openings
Marina Bay Sands
Guest Service Agent – Ticketing, Box Office
FULL TIME
September 3, 2024
Work type: Full Time
Location: Marina Bay Sands
Categories: Retail, General Services
This position is under the Box Office team, as part of Entertainment department. The Box Office team provides ticket sales services and operational support for Marina Bay Sands attractions and events. This includes ticket sales for Art Science Museum, Skypark, Sampan, Digital Light Cavas and performances at Sands Theatre, and other ad hoc events.
Job Responsibilities
- Provide excellent customer service to guests
- Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks
- Perform ticket sales transactions quickly and accurately using computer-based ticketing system
- Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes
- Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks
- Redeem tickets for Club Members based on their privileges
- Provide guidance and training to ticketing casual staff
- Attempt to resolve incidents or record and escalate to the Supervisor in-charge where necessary
- Any other duties assigned
JOB REQUIREMENTS
- At least one (1) year relevant experience in retail/ticketing/events environment
- Candidates with customer service experience
- Able to work well in a team
- Fluent in English; fluency in other languages is a plus
- Good written and spoken communication skills
- Pleasant attitude and cheerful demeanor
- Neat and well-groomed
- Proficient in Microsoft Office applications
- Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations
- Able to work on rotating shift, including on weekends and public holidays
Applications close:
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