Singapore Job Openings
SG HOTELS PTE. LTD.
Guest Service Executive - Front Office
Singapore
FULL TIME
November 4, 2024
Marriott Hotels:
- Duxton Reserve Singapore, Autograph Collection
- Maxwell Reserve Singapore, Autograph Collection
- The Vagabond Club, a Tribute Portfolio Hotel
- The Serangoon Club, a Tribute Portfolio Hotel
- Yellow Pot, Anouska's (Duxton Reserve)
- Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
- The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
- Gup Shup (The Serangoon House)
- As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
- Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates
- 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
-
20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
Responsibilities include but are not limited to:
- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
- Perform night audit during midnight shift and prepare necessary reports.
- Handle any Marriott-related enquiries.
- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- On time and at work when scheduled and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Flexibility to work in other positions/deaprtments as the need arises.
- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
- Check with manager / supervisor before leaving work area for any reason.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
- Any other duties / tasks as requested by management.
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