Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!
Sirva is now seeking Manager, Client Strategic Partnership to support our international clientele based out of Singapore.
This role requires flexibility to shift times and offers a hybrid working model with work from home available.
Why work for Sirva?
Being an international brand with a cross-regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.
Diversity and inclusion are part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identity.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.

Position Overview:
As a Manager, Client Strategic Partner you will contribute to Sirva's success by working closely with the Director, Client Strategy to develop, maintain, and shape the client partnerships and enhance the client and customer experience. This role is a strong individual contributor, providing an integral link between operations and client relationships, supporting the strategic goals of Sirva and clients while driving client profitability, revenue growth, and shaping the delivery of services.

Functions and Responsibilities:

• Builds and maintains relationships with an assigned set of clients determined based on revenue, scope, and size
• Acts as the client's day-to-day contact being accessible and knowledgeable about the details of client mobility programs
• Plays a key role in identifying solutions and resolving client issues across the client team and/or in partnership with other operational divisions. Proactively discusses any challenges and problems with the client contacts
• Acts as a trusted advisor to the client and collaborates with them on identifying best practices within the talent mobility industry
• Keeps clients informed of available client reports and new products and services, and helps to encourage and ensure understanding and increased usage of the available tools and products
• Support the efforts of the Director, Client Strategic Partner in the establishment and delivery of strategic account plans with an understanding and recognition of all global and regional requirements
• Demonstrates strong relationship management skills in developing and maintaining client relationships at key levels globally
• Work closely with the Director, Client Strategic Partner, Director, Customer Experience and Manager, and Customer Experience Operations to direct, support, and enable the experience journey for both clients and customers to meet the identified Key Experience Metrics
• Works with Customer Experience Managers to understand and keep abreast of the operational metrics in support of their clients
• Participates in regular review and assessment of client needs, identification of scope creep, and incremental revenue opportunities
• Supports the Director, Client Strategic Partner on the implementation of new clients in the onboarding of the new client and program
• Supports the Director, Client Strategic Partner in the development and execution of incremental revenue sales, growth, and client retention plans
• Support the Director, Client Strategic Partner in collating data and content for Client Reviews and Governance meetings
• Works collaboratively with the Director, Client Strategic Partner, and the client team to understand the client delivery requirements and drive client profitability and revenue growth
• Demonstrate critical thinking skills, proficient data analytics, and reporting to offer insight and shape evolving customer influences
• Works closely with the Digital IT team to help them enable effective client self-service applications and processes. Assists with the implementation of new digital functionality to client contacts

Qualifications and Preferred Skills:
Cognitive Skills

• Financial acumen and a demonstrated growth mindset
• Interest in growing revenue in client accounts through upselling products and services
• Understand how growth of revenue impacts margin and overall profitability
• Excellent critical thinking skills with an understanding of data analytics and interpretation
• Ability to adapt to changing requirements or deadlines in support of our client's goals
• Able to think critically and proactively solve issues

Technical Skills

• Has a curious and deep understanding of technology-enabled service delivery
• Proficient with productivity and reporting applications e.g. Microsoft Office (Word, Power Point, Excel, Teams), etc.
• Able to demonstrate technology and speak clearly to benefits that can be brought to clients

Social & Emotional Skills

• Demonstrated client-centric focus and ability to identify value-add opportunities to enhance the experience of customers and clients
• Excellent conflict management skills to resolve escalated client issues. Knows how to collaborate with internal stakeholders to resolve client issues in a pragmatic and timely way
• Strong verbal and written communication and presentation skills
• Experience working in cross-functional capacities to achieve organizational goals and improvements
• Ability to work closely with Customer Experience team members across multiple time zones

Education and Certification Requirements:

• University degree or 3-5 years of equivalent customer relationship management work experience required.

What Sirva Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Innovative, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

Apply Now
If this sounds like your type of role, then please submit your application via the APPLY now option and complete all necessary information.

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, north American, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.