Apply for Manager, Quality Management Role at NTUC Health

Singapore Job Openings

NTUC Health

Manager, Quality Management

FULL TIME

October 13, 2024

About Us

About NTUC Health Co-operative Limited
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and Linked In.
Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine
Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

NTUC Health is one of Singapore's largest community health and eldercare providers. As we are growing our cluster support with the evolving EC model, we are looking for dynamic individuals to drive quality assurance, statutory compliance, and programme management in all Active Ageing Centres (AAC).
Quality Assurance And Compliance:

Ensuring AACs comply with the funder requirements on service deliveries.

Oversee the semi-annual AIC progress reporting, ensure correct reporting from AAC to funder.

Monitor and maintain quality standards of the AACs including tracking, updating, and maintaining SOPs and Work Instructions under the framework of ISO 9001:2015 (Quality Management System Requirements).

Oversee and manage regular quality surveillance, inspections, audits, and governance of Service Quality projects.

Develop better practices, drive continuous improvement to a higher level of performance as well as implement sustainable business and operational strategies in line with the organization's growth.

Engage all centers to implement and uphold the quality standards of the division.

Act as the relevant contact for MOH Audit matters, providing communication to Ministry on improvement plans and escalation of issues.

Share learnings and issues across various centers for learning purposes.

AAC Data Protection Representative
Conduct quality training, oversee and direct the development and implementation of quality and safety training strategies, initiatives, and programs for the department.
May require to perform additional duties as requested

Incident Management:

Establish a Quality Assurance Committee (QAC) to review and manage incidents/ data and other improvement plans.
Oversee analysis, management, and reporting of incidents (Internal and external reporting)
Oversee development and implementation of risk registry
Collaborate with stakeholders to ensure that corresponding risk management measures are in place and sustainable.

Qualifications

Bachelor's degree, preferably in Healthcare or Gerontology related discipline
Preferably a minimum 3 years of Healthcare experience
Minimum of 5 years in a supervisory role
Minimum of 8 years experience in quality assurance, audit, knowledge management, and data analytics
Experience in project management and/or process re-engineering using Lean and/or another quality improvement/innovation methodologies
Good communication, interpersonal and people management skills
Excellent analytical and problem-solving skills
Detail-oriented
Familiar with Google Workspace

Other Information

LEAN Six Sigma or equivalent process improvement experiences would be an advantage

We regret to inform you that this job opportunity is no longer available as it has expired

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