Manage reservation requests- Assist guests in room reservation requests- Provide information on property facilities, promotions and special programmes to guests- Handle guests' concerns and feedback on reservation requests- Handle telephone and email enquiries in a timely manner- Liaise with travel agents and referral networks on reservation requests Manage reservation operations- Perform enquiries to check room inventory and availability of room types and rates- Make reservations in the property management system (PMS) in accordance with room booking requirements- Process requests for reservation cancellations, amendments, and updates of guests' information and preferences- Liaise with front office to prepare pre-registration activities and process advance reservation deposits- Maintain confidentiality of guests' information when carrying out reservation operations- Perform reservation operations in accordance with property's policies and standard operating procedures Manage room inventory- Create room blocks for group bookings in PMS- Update room inventory through global distribution system, online travel agents and web booking systems- Assist to prepare reports on room occupancy- Assist to develop forecasts for room revenue and occupancy Create sales opportunities- Upsell hotel rooms and facilities to maximise room revenue- Create sales leads by converting guest queries into sales- Follow-up with guests to close sales Manage human resources, finance and continuous improvement- Provide suggestions for productivity improvement to enhance reservation operations- Generate ideas for service innovation to enhance service delivery and customer experience

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes