Singapore Job Openings

ARROWPOINT INVESTMENT PARTNERS (SINGAPORE) PTE. LTD.

Senior (Trading) Application Support Analyst

Singapore

FULL TIME

October 11, 2024

Title - Senior (Trading) Application Support Analyst


Level - Middle


Job responsibilities/duties:
  • Serve as the primary point of contact for all trading application issues, both in-house and vendor-provided.
  • Proactively monitor and maintain trading systems, identifying potential problems before they impact operations.
  • Provide first-level support for trading applications, including troubleshooting issues with external vendor systems.
  • Manage the escalation process for complex issues, liaising with vendor support teams and internal stakeholders.
  • Develop and maintain strong relationships with vendor support teams to ensure efficient problem resolution.
  • Create and update documentation on troubleshooting processes and escalation procedures.
  • Collaborate with traders and middle office personnel to understand their needs and optimize system configurations.
  • Participate in vendor system upgrades and testing to ensure minimal disruption to trading activities.
  • Conduct regular system health checks and performance analysis.
  • Assist in user training for both in-house and vendor applications.


Qualifications:
Bachelor's or Master's degree, preferably in an IT related field


Min years of experience (overall industry):
At least 5 years of experience in financial technology support, preferably in a hedge fund or investment banking environment.


Any other skillset and requirements:
  • Strong understanding of trading operations and common trading application platforms.
  • Hands-on experience with at least two of the following systems: Flex Trade, Tradeweb, Markitwire, Orchestrade, TS Imagine, or Trading Technologies.
  • Experience with virtualization/remote access technology such as Citrix.
  • Excellent problem-solving skills with the ability to troubleshoot complex, multi-system issues.
  • Strong communication skills, including the ability to explain technical issues to non-technical stakeholders.
  • Experience in managing vendor relationships and escalation processes.

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