Singapore Job Openings
Singtel
Service Manager
Singapore
October 12, 2024
Service Manager
Location: Singapore, Singapore
Company: Singtel Group
The Service Manager is responsible for enhancing the customer experience for VVIP clients by fostering strong service relationships and acting as the single point of contact for escalated operational issues. Key responsibilities include overseeing day-to-day fault management for critical incidents, providing regular updates, and ensuring timely resolutions. The Service Manager will manage the planned maintenance cycle for critical customer services and ensure service performance aligns with contractual agreements.
The Service Manager will conduct monthly network performance reviews, which involve discussing previous meeting minutes, presenting network availability reports, and developing improvement plans for prolonged outages and recurring issues. The role requires a proactive approach to managing service levels and continuous improvement in service delivery.
- To achieve a high standard of customer service and retaining the customer-base with a stabilized customer network.
- To achieve a “Good and Excellent” survey score for the customer survey via CE customer survey and CSat customer survey.
- Conduct the network performance review with customer(s) monthly and to ensure that the performance of services to customer as agreed in the contract meet the service level agreement.
- Improvements in the service availability (%) and reduction in fault tickets through implementation of service improvement plans; and improvement in subsequent survey score.
- Overseeing the entire planned maintenance cycle for customer’s critical services by coordinate approval for maintenance work and notification
Skills for Success:
- Bachelor’s degree in information technology, Telecommunications, Business Management, or a related field.
- Relevant certifications in service management (e.g., ITIL) are a plus.
- Minimum of 5 years of experience in service management, customer service, or account management, preferably in a telecommunications or IT environment.
- Strong understanding of network management, fault management processes, and service level agreements (SLAs).
- Familiarity with network performance monitoring tools and reporting metrics.
New Job Alerts
TutorNow Pte Ltd
Economics Lecturer Needed as Private Home Tutor for
Bishan New Town
FULL TIME & PART TIME & CONTRACT
November 20, 2024
View Job DescriptionAQUA EXPEDITIONS PTE. LTD.
Content Marketing Executive
Bukit Merah Estate
FULL TIME
November 20, 2024
View Job Description
Lightway HR Consultancy Pte Ltd
Sales Engineer | Tender | Lift & Escalator
FULL TIME
November 20, 2024
View Job DescriptionLooking for similar job?
BEACH ROAD HOTEL (1886) LTD.
Raffles Hotel Singapore - Food and Beverage Service Associate
Singapore
FULL TIME
October 6, 2024
View Job Description
Hospilite - Singapore
Customer Service Call Centre Agent
Bukit Merah Estate
FULL TIME
October 6, 2024
View Job Description
Pan Pacific Hotels Group
Food & Beverage Service Team Leader (In-Room Dining), Pan Pacific Orchard, Singapore
FULL TIME
October 7, 2024
View Job Description
WELL SMART INTERNATIONAL INVESTMENT PTE. LTD.
Customer Service Officer
Singapore
FULL TIME
October 7, 2024
View Job DescriptionFullerton Consultancy Pte. Ltd.
Customer Service Executive
FULL TIME & CONTRACT
October 6, 2024
View Job DescriptionNew Job Alerts
TutorNow Pte Ltd
Economics Lecturer Needed as Private Home Tutor for
Bishan New Town
FULL TIME & PART TIME & CONTRACT
November 20, 2024
View Job DescriptionAQUA EXPEDITIONS PTE. LTD.
Content Marketing Executive
Bukit Merah Estate
FULL TIME
November 20, 2024
View Job Description
Lightway HR Consultancy Pte Ltd
Sales Engineer | Tender | Lift & Escalator
FULL TIME
November 20, 2024
View Job Description