Name

Showroom Manager (Mercedes-Benz)

Ref #

812

Date

Saturday, September 7, 2024

Department

MB Sales

Job Description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.
Representing the Mercedes-Benz brand, you are the central contact person for all incoming visitors and gives a first impression. You will coordinate and assign the visitors/customers to the respective service counters based on their needs. Together with the retail and aftersales team, you contribute to a superior customer experience and improve customer satisfaction.

The Opportunity

• Welcome visitors/customers at the showroom
• Assess the visitors’/customers’ concerns and accurately assign them to the respective service counters
• Active steering of the current workload of potential sales executives by keeping a permanent overview
• Create transparency in the optional planning and assurance of a smooth workflow
• Reprioritize the deployment of the sales executives in bottleneck situations
• Manage showroom operations and transmit a positive first impression of the brand and company
• Functioning as a link between the departments and be a competent contact person for all colleagues in the field of customer care
• Process customer complaints, comments and feedback while working to resolve any issues
• Equip/Train the ground staff with the brand heritage/DNA, product knowledge and the appropriate sales presentation methodology

Job Requirements

• You should possess tertiary qualification with at least 5 years of relevant working experience in the field of communications, customer service or sales
• Outgoing personality who enjoys meeting and talking to people
• Confident and possess good social and communication skills
• Ability to anticipate potential challenges and possess the ability to provide solutions to solve variety of problems
• Possess a positive, service-oriented attitude with excellent follow through on issues
• Highly organized with ability to manage multiple priorities in a fast-paced environment
• Experience in the airline, retail sales or service industry will be an added advantage.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work for 8 consecutive years in 2015 - 2019; 2021 - 2023
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).