Royal Tea is a leading bubble tea brand in South Africa, which began its journey in 2017 with a single store on Kloof Street in Cape Town, aiming to introduce contemporary Chinese tea culture to South Africa. Since then, we've grown and now have locations in the V&A Waterfront, Cavendish Mall in Claremont, The Riverlands Mall in Observatory, and Rosebank in Johannesburg.
Our curated menu presents an authentic selection of tea based beverages made from high grade, fresh ingredients; from classic bubble tea to refreshing fruit infused green teas. We also offer a selection of specialty cakes, desserts and soft serve ice-creams.
You can visit us 7 days a week at our stores or find us at the Neighbourgoods Market every Saturday and Sunday. Explore our full menu online, and discover our Royal Tea Basics range—designed to bring the Royal Tea experience straight to your home.
If you have any questions, please don't hesitate to reach out.
We are looking for an experienced store manager to join our team!
Key responsibilities:
Primary (this is what you do 80% of the time)
· Leadership/Management
-Motivate and guide the team to see and understand the vision of Royal Tea, and to make sure that they are doing what is required to achieve that vision
-Lead the team by good example
-Understanding of and proactive to, the operational requirements of the company through problem solving and decision making skills.
-Ensure the staff are working together in a consistent and cohesive fashion.
· Sales
-Making sales
-Making sure the staff have the knowledge and skill to close their sales
-Motivating the team to reach their daily, weekly, and monthly sales targets.
· Customer Service
Making sure the team is working together to provide the best customer service.
Handle customer feedback/complaints and requests
Educate the customers with knowledge of our brand and products
Maintain good relationship with customers, being prepared to answer all their questions.
· Communication
-Effective decision making
-Communication with the directors
-Communication with staff
Secondary (This is what you do 20% of the time to support your team to achieve their primary and secondary goals)
· Operations:
-Making sure the team sign the daily checklist
-Accurately finalise and check the cash-ups
-Maintain the hygiene standard of the shops, making sure the ingredients are fresh to be served to customers
-Be in touch with repairmen if anything needs to be fixed in the shop.
· Administration:
-Supervise stock take, stock control and purchasing of stock;
-Make sure the money out receipts are sent to the company whatsapp group.
Requirements:
1. At least 2 years full time store manager's experience in a cafe or similar industry;
2. Fluent in English
3. Positive personality
4. SA citizen or have valid working visa.
Job Type: Full-time
Pay: R7 000,00 - R8 000,00 per month
Experience:

• working as a store manager: 2 years (Required)

Location:

• Cape Town, Western Cape (Required)

Application Deadline: 2024/10/31
Expected Start Date: 2024/11/15