South Africa Job Openings
Sanlam
CALL CENTRE QUALITY ANALYST III
Johannesburg
FULL TIME
October 3, 2024
What will you do?
Santam’s Broker Solutions, Commercial Portfolio Management - Sales division currently has an exciting opportunity available for a Senior Commercial Underwriter, who will be based within the Sales department at Hill on Empire - Parktown
What will make you successful in this role?
JOB DESCRIPTION
Work in this job family stream is concerned with managing commercial risk by providing specialist technical underwriting advice.
It is a highly technical role with strong client focus. The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to
aid the growth process.
The individual is responsible for taking sound underwriting decisions through mandates and taking Initiative and is a key source of knowledge and leverage to the business at large.
aid the growth process.
The individual is responsible for taking sound underwriting decisions through mandates and taking Initiative and is a key source of knowledge and leverage to the business at large.
PRINCIPAL ACCOUNTABILITIES
- Effective underwriting of complex risks (new business, renewals, ad-hoc)
- Identifying re-insurance and appropriate action
- Effective screening actions
- Providing quality and correct feedback on high level technical queries
- Working within higher level mandates
- Negotiating with internal and external clients
- Building and maintaining relationships at various levels within the organisation including CCC,
- Distribution and HO underwriting
- Strong retention (profitability and growth) focus
QUALIFICATIONS AND EXPERIENCE
- A minimum of 10 years underwriting experience within a short-term Commercial insurance industry required.
- Grade 12
- IISA professional membership (associate)
- FAIS compliant: NQF level 6 (Commercial Lines)
- Proficiency in MS Word and Excel
- Regulatory Examination (RE) advantageous
- Extensive commercial short-term insurance knowledge
- Commercial product training (SMK’s) and Risk Identification program/qualification advantageous
- A good understanding of operational processes, SLA’s and commercial quoting tools.
SKILLS
- Good communication and negotiation skills
- Proficient in Afrikaans and English
- Strong client service orientation
- Strong analytical skills
- Ability to work under pressure
- Strong sense of self-management
- Strong relationship building and network skills (internal and external parties)
COMPETENCIES
- Delivering results and meeting client expectations
- Ability to cope with conflicting demands and to prioritise tasks
- Ability to influence
- Enterprising and commercial thinking
- Deciding and initiating action
- Relating and networking
- Analysing
- Applying expertise and technology
- Achieving personal work goals and objectives
- Continuous professional development
- Researching
- Planning and organising
- Writing and reporting
-
Following instructions and procedures
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Mi Way and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Closing Date:11 October 2024
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and while based in South Africa, we are rapidly moving into a number of emerging markets.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.
In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the divisions Employment Equity targets.
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