POSITION: CUSTOMER SERVICE /OFFICE ADMINISTRATOR
COMPANY: PPF REFINISH
LOCATION: DURBANVILLE, CAPE TOWN, SOUTH AFRICA
INTRODUCTION:
PPG Refinish is looking for a high-performing Customer Service/Office administrator. The ideal candidate will have existing experience in customer service and office administration.
RESPONSIBILITIES:

• Daily Periodically / Weekly Month End Invoicing Direct Customers - (SAP Business 1)
• Invoicing Distributors - (SAP Business 1) x Monitoring and processing back orders for direct and distributor customers (SAP Business 1)
• Submit & Request approval for credits on Pulse, forward to BIL and customer
• Rectifying any paint stock issues short or over-supply to customers
• Assisting customers with abrasive queries
• Requesting of part numbers to be created and forwarding supplier pricing
• Liaising with abrasive suppliers regarding new stock or alternatives
• Daily correspondence with BIL regarding stock, invoicing and deliveries
• Answering the telephone, conveying messages if needed to relevant staff
• PPG Cape Town Management, Technicians and Drivers Fuel Recons
• General Filing - Invoices and delivery notes
• Advising customers of price increases and any other PPG notifications
• Liaising with customers regarding any queries (invoices, deliveries etc)
• Petty Cash - Seeing that we have necessities in the office (Office groceries & Detergents)
• Assisting management / technical with any administration or requests
• Managing Cleaner - submitting time sheets etc.
• Ensure fleet vehicle goes for 10k services & other
• Monthly Stationary (ordering, checking)
• Courier Guy - sending & receiving goods
• Technical Equipment Book - Signing in & out of technical items - register)
• Konica Minolta - Meter readings Actively contribute to the business to help reach organizational goals.

REQUIREMENTS:

• Minimum of 2 years’ experience in a similar customer service/office administration environment
• Ability to engage external customers directly and effectively.
• Professional and positive approach, self-motivated, team player, dynamic, creative and ability to work on own initiative.
• Demonstrates strong verbal and written communication
• Strong professionalism and work ethic, exhibiting a clear compliance culture.
• Organizational skills and attention to detail.
• Good level of Microsoft Office and general computer use.

JOB DIMENSION:

• Externally dealing with various stakeholders in the Cape region
• Based in Durbanville, Cape Town.
• Reporting to the National sales manager for Collision in South Africa.

PRIME SUCCESS FACTORS
A focus on results, engagement, and collaboration within a Team of Teams. The ability to effect change, the ability to build trust and respect, and the ability to act with medium and short-term perspective.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.