South Africa Job Openings
Job Crystal
Medical diagnostic/laboratory Customer Service
Somerset West
PART TIME
August 26, 2024
KEY DUTIES AND RESPONSIBILITIES:
- Assisting with reception area tasks for the regional Cape Town office including answering and directing calls from the switchboard; and being the initial contact point between internal and external clients; contractors and suppliers
- Handles and responds to incoming quotation requests and purchase orders including processing of quotations and sales orders for a various range of products
- Delivery of accurate information on product range and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service experience
- Acts as client liaison relating to product availability, delivery and pricing information
- Responds to complaints from customers and takes ownership of the complaint resolution process
- Assists in the completion of general administrative functions as required
- Matric with Pure Mathematics and Life Science (essential)
- Post Matric qualification in office administration (advantageous)
- Minimum three (3) years of customer service experience, preferably in a medical diagnostic/laboratory supplier environment
- Strong time management and planning skills and ability to prioritize in a flexible manner
- Excellent verbal and written business communication skills
- Strong customer service focus
- Ability to work quickly and under pressure
- Works effectively in a team environment to the benefit of the organisation
- High levels of accuracy and attention to detail
Contract length: 6 months
Pay: Up to R21 000,00 per month
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