South Africa Job Openings
IQbusiness South Africa
Customer Support Specialist
Johannesburg
FULL TIME
September 2, 2024
The successful candidate will be responsible to set-up new clients, create projects and services; complete all stakeholder requests, monitor survey health and data integrity, taking into consideration SLA’s and ensuring completion within client service level agreements [SLA’s].
Roles & Responsibilities:
-
Client and Stakeholder Support: Provide support to clients, team members and internal stakeholders. - Problem Solving, Quality & Improvement: Play an active role in identifying problems and applying resolutions. Track issues and “bugs” affecting users.
- Operational Tasks: Carry-out operational tasks, including in-platform technical project set-up; data cleaning; file management and uploading; survey scripting, testing and deployment as well as project monitoring.
- Operational Administration: Carry-out administrative tasks related to customer support including ticket review and resolution.
- Personal Development: Drive personal development aligned with OKR’s through self-teaching and knowledge sharing.
- Quality: Ensure quality throughout project completion related processes.
Competencies
- Ability to support multiple stakeholders in a highly responsive, fast-paced environment
- General knowledge of market research as an industry would be ideal
- Passion for problem-solving with general and technical problem-solving abilities
- Cross-departmental collaboration
- Project management skills
- Effective communication skills
- Effective at multi-tasking
- Eager to learn and master new skills
- Approachable “go-to” person
- Adaptable
- Analytical thinker
- Attention to detail
- Process oriented approach to work
- Customer-focused
- Time management skills
- Strives for service delivery excellence
Requirements
- Matric
- Minimum 1+ [one] years’ practical experience in a customer support; technical support; research; project management; product development or Information Technology [IT] role.
- Curent relevant qualification certifications [if relevant].
- Proficient in Microsoft and Office tools; specifically, MS Teams, MS Outlook, Share Point, Excel, Power Point, and Word.
- Proficient in Google applications.
- Competence and experience using software and tools such as CSS and HTML is advantageous.
Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification
IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals
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