South Africa Job Openings
Sanlam
Inhouse Helpdesk Team Leader - Bellville
Bellville
FULL TIME
September 17, 2024
- Demonstrate strong leadership skills to oversee an In-house Healthcare team handling advice, claims, queries, and the application process.
- Supervision and monitoring of advice and Intermediary services.
- Addressing escalations and complaints.
- Establishing an efficient administrative channel between clients and service providers.
- Communicating with clients in a professional manner, both in writing and verbally.
- Providing advice when required, monitoring retention and cross-selling to existing clients - Medical Schemes/Gap Cover/Primary Healthcare Insurance.
- Compiling monthly Management and Broker Tools reports
- Managing incoming calls, group inboxes and logging queries.
- Monitoring claims and queries on the CRM within specified turnaround times.
- Offering ongoing training on processes and the CRM to align with business procedures.
- Ensuring compliance requirements and service level commitments are met.
- Cultivating relationships with Medical Schemes and Providers.
- Overseeing communication and the year-end advice process for Individual clients.
- Assisting with communication/campaigns to Individual clients.
- Supervision of Associate Healthcare Consultants.
- Providing training to the Centralized Service Centre as needed.
- Industry related Degree or Diploma (minimum: NQF level 5)
- Regulatory Examination RE5
- Regulatory Examination RE1 is advantageous.
- Full Accreditation with the Council for Medical Schemes (not under supervision)
- 3 - 5 years’ experience within the Healthcare environment
- 1 - 2 years Management / Team Leader / Call Centre experience in the healthcare environment
- Experience in healthcare training advantageous.
- Working knowledge of operational processes.
- Healthcare administration systems
- Proven ability to lead a team.
- Cultivates Innovation by creating new and better ways for the organization to be successful.
- Client Focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives Results - Consistently achieving results, even under tough circumstances
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Resilience - Rebounding from setbacks and adversity when facing difficult situations
- Organisational Savvy – Maneuvering comfortably through complex policy, process and people related organizational dynamics.
- Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
- Drives Engagement – Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
- Business Insight – Applying knowledge of the business and marketplace to advance the organisation’s goals.
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