IT Systems Engineer
Location: South Africa (Remote)Job type: Full-Time (Permanent)Reporting Line: Operations Director

• Do you want to work for a company invested in your career progression?
• Does the idea of an open culture (where we positively encourage employees to share ideas quickly and freely) tickle your fancy?
• Do you wish to work for an established fast-growing company where no 2 days are the same?

Role overview
Blue Bridge One is a leading Net Suite Solution Provider with 20 years of experience in selling, implementing and developing within the Net Suite cloud business management suite.
Due to business growth, Blue Bridge One is seeking an IT Systems Engineer to join our Operations team based in South Africa. In this role, you will provide technical management as well as day-to-day support for our internal IT infrastructure and cloud-based applications.
The IT Systems Engineer is responsible for overseeing the organisation’s IT infrastructure and systems. This includes managing the design, implementation, and maintenance of the company’s hardware, software, and network systems to ensure optimal performance, security, and scalability. The role requires a strategic thinker with hands-on technical skills who can lead and support the business's operational and technological needs.
You will work in a small team with one direct report, collaborating with the Operations Director, the Board’s Technical Advisor, our Net Suite team and all other company departments to ensure the smooth operation of our IT systems and services.
Key Responsibilities:
The main functions of the role include but are not limited to:

• Collaborate with senior management to align IT systems with business goals and strategy.
• Plan, design, and implement new IT solutions and enhancements to existing systems, working with the Operations Director to plan and execute their implementation.
• Research and recommend new technologies to improve efficiency and security.
• Manage the company’s IT budget.
• Manage relationships with external vendors and service providers to procure and maintain software, and other IT services.
• Collaborate with department heads to assess their IT needs and provide technological solutions that support their operations from users to C-Suite.
• Support and maintain the organisation's infrastructure, including DNS, single sign-on, email, user applications, and systems integrations.
• Implement and adhere to IT security best practices to ensure systems and data confidentiality, integrity, and availability.
• Monitor the health and performance of systems to identify and address potential issues proactively.
• Conduct tests and analyses to identify problems within IT systems, and provide effective solutions.
• Collaborate with users and developers to enhance existing systems and implement changes.
• Analyse, design and implement departmental software solutions using our no-code platforms.
• Assist in training staff members on using our systems and technologies.
• Author and maintain internal IT guides and other knowledge resources.
• Manage a small team of IT staff, currently one operations engineer.

Essential Skills
Our ideal candidate possesses a combination of strong communication, excellent analytical skills and a sincere deep interest in business systems and technology. The following are some of the requirements for this position.
Technical Skills:

• Understanding of and experience with managing core internet technologies and protocols such as DNS, HTTP, email, web services and SAML. Experience configuring mail servers using protocols such as SPF and DKIM is an advantage.
• Training will be provided on our infrastructure and applications but you will need to be able to demonstrate a strong understanding of cloud infrastructure, security principles and best practices.
• Understanding of and experience with administrating cloud-based applications such as Office365 and Google Workspace. Previous experience in an application support or administrator role is ideal.
• Proficiency in system monitoring and management tools.
• Understanding of and experience with designing and implementing business IT solutions including analysis, specification, implementation, testing and documentation.
• A deep understanding of at least 2 of the following platforms: Windows, Mac OS, i OS, and Android.
• Strong skills in office productivity tools such as Microsoft Word, Excel, Power Point, Google Docs, Sheets, and Slides.
• Experience with supporting and training end users on software applications.
• An understanding of the latest business technology trends and a deep desire to learn new technology and keep up-to-date.

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Leadership & Communication:

• Strong leadership and team management skills, with the ability to motivate and develop technical staff.
• Excellent communication skills to collaborate with internal stakeholders and external vendors, including strong verbal and written English.
• Ability to work in a fast-paced environment and to adhere to strict deadlines.
• Excellent organisational, problem-solving, decision-making, and time-management skills.

Industry Experience & Qualification (required)

• Bachelor's degree in Computer Engineering, Information Technology, or a related discipline.
• Multiple professional IT certifications are expected. Candidates with certifications in the following platforms will have an advantage: Google Workspace, Net Suite, Teamwork.com, and maas360.
• 5+ years relevant experience, likely in technical support, operations engineering and IT management roles.

Our Company Culture - Qualities We Are Looking For:
Integrity
Do the Right Thing: Maintain and uphold the highest ethical standards in managing IT infrastructure and systems. Ensure transparency and honesty when troubleshooting, implementing new solutions, or handling sensitive data and security protocols.
One
Collaborative Approach: Work closely with the Operations Director, Technical Advisor, department heads, and external vendors to ensure seamless collaboration across all IT functions. Foster teamwork by supporting various teams from users to the C-suite, ensuring IT systems align with business goals.
Accountability
Responsibility in IT Systems Management: Take full ownership of the organisation's IT infrastructure, ensuring its performance, security, and scalability. Be accountable for the smooth operation of IT systems, addressing potential issues proactively, and managing external vendor relationships effectively.
Enterprising
Bold Technological Innovation: Continuously research, recommend, and implement innovative IT solutions that enhance system efficiency and security. Lead strategic thinking and problem-solving efforts, contributing to the development and improvement of systems while adhering to best practices.
Please feel free to read more about our culture and what our employees think about working at Blue Bridge One on our Glassdoor Page
You will be requested to_ provide evidence of _these requirements during your application.
Job Types: Full-time, Permanent
Pay: R600 000,00 - R700 000,00 per year
Education:

• Honours (Required)

Experience:

• Systems Engineering: 5 years (Required)

Willingness to travel:

• 25% (Required)

Application Deadline: 2024/12/15