Position: Market Vendor Manager
Location: Lourensford Wine Estate, Somerset West
Employment Type: Full-time
Reports to: Hospitality Director
Overview:
The Vendor Manager at Lourensford Market plays a pivotal role in curating, managing, and supporting a diverse range of vendors to ensure a vibrant, high-quality market experience. This role requires strong relationship management skills, attention to detail, and the ability to handle the day-to-day logistics of vendor operations in alignment with the market’s brand and customer experience.
Key Responsibilities:
Vendor Selection & Onboarding:

• Curate and recruit vendors that align with the market’s vision, focusing on quality, diversity, and sustainability.
• Manage the application process, including reviewing applications, conducting interviews, and ensuring that all vendors meet the market's standards.
• Guide new vendors through onboarding, including stall setup, health and safety regulations, and operating procedures.

Vendor Relations:

• Serve as the primary point of contact for all vendors, addressing questions, concerns, and requests in a timely and professional manner.
• Foster positive relationships with vendors to ensure satisfaction and collaboration.
• Conduct regular check-ins with vendors to maintain high-quality offerings and address any performance issues.

Market Operations:

• Coordinate vendor stall layouts, ensuring optimal flow and a visually appealing market space.
• Oversee vendor setup and breakdown on market days, ensuring that all vendors are compliant with safety and cleanliness standards.
• Handle any operational issues that arise during market hours, resolving them quickly and effectively.
• Assist with conceptualising themed market events and First Friday events.
• Assist with managing other event bookings in the market space.

Compliance & Documentation:

• Ensure that all vendors adhere to market rules and regulations, including health, safety, and licensing requirements.
• Maintain up-to-date vendor agreements, insurance certificates, and permits.
• Draw up invoices, manage payments and load all relevant bills on accounting platform.
• Conduct regular audits of vendor compliance and performance.

Vendor Marketing & Promotion:

• Collaborate with the marketing team to promote vendors through social media, newsletters, and other market communications.
• Assist in organising vendor spotlights, seasonal promotions, and special events to attract customers and enhance the market experience.

Market Growth & Innovation:

• Continuously seek out new vendor opportunities, trends, and experiences to enhance the market’s offerings.
• Provide feedback and suggestions to improve vendor operations and market efficiency.

Qualifications:

• Diploma or similar in Hospitality .
• At least 2-3 years experience in vendor management, market operations, or a similar role in events, retail, or hospitality.
• Strong interpersonal and communication skills with the ability to build and maintain relationships.
• Ability to work flexible hours, including weekends and public holidays.
• Passion for local products, sustainability, and supporting small businesses.

Skills & Competencies:

• Problem-Solving: Quick and resourceful in resolving vendor issues or operational challenges.
• Leadership: Able to guide and support vendors, ensuring smooth operations.
• Attention to Detail: Strong focus on ensuring vendor compliance and market presentation.
• Adaptability: Able to manage shifting market dynamics, vendor needs, and customer expectations.

Why Join Us?
Lourensford Market offers a dynamic environment set in one of the most beautiful estates in South Africa. As the Vendor Manager, you’ll have the opportunity to shape a unique, vibrant marketplace that brings together artisans, foodies, and creatives in a space that celebrates community and quality.
Job Type: Full-time
Pay: R15 000,00 - R25 000,00 per month
Ability to commute/relocate:

• Somerset West, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality: 2 years (Required)
• Management: 2 years (Required)

Application Deadline: 2024/10/11
Expected Start Date: 2024/11/01