About the role:

• Resource Planning and Allocation: Developing and maintaining resource plans based on campaign forecasts, ensuring that skills match confirmed requirements and minimizing the use of freelancers.
• Pipeline Management: Reviewing production pipelines and volumes, planning resource across our teams of Integrated Project Managers and Creatives.
• Process Optimization: Continuously evaluating and optimizing resource management processes to improve efficiency and productivity.
• Team Collaboration: Working closely with global and regional teams to ensure smooth resource allocation and communication.

What you will be doing:

• Oversee design and production teams across on-site satellite teams.
• Develop and maintain advanced pipeline resource plans.
• Triage production and resource-related queries, providing timely solutions.
• Escalate complex issues to relevant stakeholders.
• Conduct regular meetings with regional producers.
• Track resource utilization and costs.
• Conduct real-time assessments of studio capacity.
• Identify overburn across teams and flag accordingly.
• Identify relevant skillsets for resource backfills.
• Understand standard SLA timings across media channels.
• Drive regional resource through MPC resourcing tool.
• Develop and maintain strong relationships with account teams and project managers.
• Promote proactivity and positive engagement within studio teams.
• Work with channel leads to identify potential for automation.

What you need to be great in this role:

• Proven experience in resource management within a creative agency or similar environment.
• Excellent organizational and planning skills.
• Impact beyond the assignment
• Strong experience in creative, print and digital production environment
• Experience of managing creative and production team
• Strong project management skills and highly detail-oriented and organised
• Strong team player and ability to influence
• Comfortable in a fast-moving and entrepreneurial environment
• Excellent communication skills both verbal and written communications
• Proven traffic management experience