South Africa Job Openings
Concentrix
Technical I, IT Operation
Durban
October 9, 2024
Information Technology
Location
Durban, South Africa
Technical I, IT OperationJob Description
ROLE DESCRIPTION
To work as part of a geographically dispersed IT team to provide technical support and service, enabling HEROtsc’s contact centre technologies to run effectively and efficiently.
PURPOSE & CONTEXT
To work as part of a geographically dispersed IT team and assist in supporting and growing the business; to be flexible and respond to critical issues; and assist in activities to achieve business objectives.
SKILLS/KNOWLEDGE & EXPERIENCE
- Prior experience of supporting multiple system and users in a contact centre environment.
- In-depth knowledge of contact centre technology and processes and how these can be improved through exploiting existing technologies and introducing new solutions.
- Clear and concise communication skills to all levels of staff.
- Planning, organisational, and time management skills.
- Ability to work under pressure and support operational requirements within short timescales.
- Proven track record in adhering to and supporting change management initiatives.
- Excellent understanding of relevant internal systems, software and hardware examples are HP, Dell, Cisco, Microsoft operating systems and applications, Linux, Avaya, Citrix, IVR, VOIP
- Ability to operate within a team of people to ensure operational requirements are supported and met within specific timeframes.
- Ability to work from a Helpdesk system and work on requests based on priority and severity.
ZAF Durban - 6 The Terrace, Westway Office Park, WestvilleLanguage Requirements:
Time Type:
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