Should you be required to work remotely, you must have the following in place:

• Reliable internet connection
  
• Alternative power supply and connectivity options in case of loadshedding (UPS, hotspot, etc.)

Job Duties:

• Responding to queries via phone, email or live chat
  
• Taking ownership of customer issues and following standard service desk procedures
  
• Troubleshooting and diagnosing issues with the following services: FTTH, Wi Fi, Broadband, LTE, Domains, Hosting Services, and ADSL.
  
• Providing efficient and effective support to achieve a high rate of first-time resolution.
  
• Following up with customers to ensure full resolution of the problem.
  
• Ensure internal and external ticket communication is carried out in a professional and timely manner
  
• Escalation of relevant incidents beyond 1st line support.
  
• Adhere to shift roster and standby requirements.
  
• And any other reasonable task.

Requirements

• Completed grade 12
  
• An IT/Telecommunication qualification
  
• 5 years' experience providing Technical Support in a Service Desk Environment
  
• 5 years' experience troubleshooting FTTH, FTTB, LTE, Broadband, Wi Fi, Domains, Hosting and ADSL.
  
• At least 2-years experience within an ISP/Telecoms environment.
  
• Experience using remote desktop support applications
  
• Strong understanding of ISP/Telecoms networks
  
• Comfortable with shift work and standby

Benefits

• Company contribution to Medical Aid
  
• Medical Insurance
  
• Retirement Annuity contribution
  
• Discounted Internet Connectivity
  
• Free Barista prepared coffee, breakfasts and snacks.
  
• Employee Wellness Programme (ICAS). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
  
• Exposure to latest industry technologies and standards
  
• Lastly, a work environment that rivals the very best!

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.