We are hiring below position for native Korean speaker in South Korea to work in Malaysia.
We also provide relocation assistance for shortlisted candidates, this includes a flight ticket, early accommodation, and employment visa. This is to ensure a smooth transition for the candidates
Position: Advisor I, Chat Support
Tentative joining date: June 2024
Working hours: shift rotation
Office location: KL Sentral (accessible via trains and bus)
Salary: Basic + Complexity allowance + housing allowance
Benefits
- Health insurance (inpatient & outpatient)
- Health and wellness programs
- Entitlement for paid leave (AL) and medical leave (ML)
- A vibrant work environment
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail

Job Types: Full-time, New-Grad
Pay: 2,500,000원 - 2,800,000원 per month
Ability to commute/relocate:

• 서울: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• customer service: 1 year (Preferred)