Position: Seoul, South Korea Assistant
Weekly Hours: Part time Contract Position, with occasional evening and weekend responsibilities, including responding to occasional emergencies while students are in-country
Location: Seoul, Korea
Start Date: November 1, 2024
ABOUT US: Who is CIS Abroad, and why do you want to work with us?
At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We're a nationally recognized organization that offers transformative study, intern, short-term, and custom programs across the globe. Our shared values-Passion, Fun, Cultural Competence, Trust, Change & Growth-form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office (complete with friendly office dogs!) located in a renovated mill building in Easthampton MA. We are proud members of The Forum on Education Abroad, NAFSA, Diversity Abroad, and advocate member of The Global Leadership League. For more information about CIS Abroad, please visit our website at www.CISabroad.com (http://www.cisabroad.com).
POSITION OVERVIEW
The Seoul, South Korea Assistant is a contracted position responsible for assisting CIS Abroad with on site operations in Seoul, Korea. A few of their primary responsibilities include: assisting with logistics, events and excursions, and student support services for CIS Abroad in Seoul, South Korea. This individual must be legally able to work in South Korea and must live in or near Seoul, with the ability to answer emergency calls when students are in the region. This position reports to the South Korea Site Director.
SPECIFIC DUTIES
STUDENT SUPPORT

• Assist in delivering The Local Life modules/co-curriculum including virtual engagement with students for reflection
Engage with students on-site, following the guidelines in the ‘Checklist for Onsite Delivery' according to the On-site Service Expectations (https://docs.google.com/document/u/0/d/1u Dm9V8Ld E_eb1
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  • Warm Program Welcome
  • Deliver The Local Life Excursions / Activities
  • Mid-point check-in
  • Farewell Celebration
  • Program Evaluations
  • Exit Interviews
• Remain in close contact with students throughout their program addressing issues when they arise.
• Oversee cultural program delivery
• Help to remedy any issues should they arise
• Help resolve issues that happen in student housing
• Help to check students into housing
• Maximize the student experience, including addressing issues when they arise.
• Assist with cultural program delivery
• Assist the SD during the program activities by accompanying students, answering questions, taking photos, and ensuring event implementation of airport pickup, orientation, welcome and farewell meals, and other excursions as needed
• Accompanying students to places such as a hospital, public office, university office, where they may require Korean translation

HEALTH & SAFETY

• Mitigate/manage risks in the local environment, including potential issues on program excursions
• Follow local safety and emergency protocol
• Communicate current and reliable information concerning health and safety to program participants and the SD
• Remain reachable by mobile phone when program participants are experiencing a true emergency
• Work closely with local resources, US-based Program Coordinators and/or emergency response team as problems or emergencies happen on site
• Enforce the CIS Abroad code of conduct when appropriate
• Maintain close communication with CIS Abroad's Korea university partners, so that communication flows both ways when there are issues on the program.
• Assist students in getting help when mental health issues arise
• Vet all possible accommodations to ensure that they meet CIS Abroad's standards

PROGRAM DEVELOPMENT / MAINTENANCE

• Work with the Korea Site Director to develop the components for future terms ‘Checklist for Onsite Delivery'
• Collaborate with US office to coordinate local/regional activities and accompany program participants on these activities
• Provide suggestions to the CIS Abroad International Operations Team for program delivery that will improve the student experience and/or bring the CIS Abroad student experience more in line with the mission and values of the organization
• Remain knowledgeable about the academic programs and keep us updated upon changes or student's comments
• Contribute to the assessment and evaluation of each program, and work to ensure continuous improvement

MARKETING & PROMOTION

• Share pictures and videos, following the Marketing Team's instructions in the checklist for Onsite delivery
• Represent the CIS Abroad brand onsite using branded materials and having our values as part of every activity
• Review the Program Information published on our Website every semester and send updates or suggestions
• Represent the CIS Abroad brand onsite and share engaging program content in the local Instagram Account
• Ensure that the CIS Abroad program is favorably presented when US partners are visiting the site; help to coordinate these site visits
• Help to ensure that any visitor to CIS Abroad's programs would learn about what makes the CIS Abroad experience in Korea different and special

FINANCES

• Ensure that the program stays within budget and track program expenditures for reporting purposes
• Make recommendations for program inclusions, which include budget changes, well ahead of time so that budgets are set prior to student enrollment

COMMUNICATIONS

• Check emails regularly and respond to urgent emails within 24 hours to acknowledge receipt, even if an answer is not immediately available.
• Remain available by telephone throughout working hours and check voicemails regularly when this is not possible.

SUCCESS TARGETS

• Incident report protocol is followed 100% of the time
• On-site Risk Management plan remains updated and is followed 100% of the time
• 'My sense of personal independence has increased' answers on student evaluations are 4 or 5
• CIS Checklist implementation - on time and on budget, 90% of the time
• On-site staff and excursion budget is with +/- 5% of target

REQUIRED QUALIFICATIONS & SKILLS

• Excellent computer skills. Functional knowledge of Google Suite, Microsoft Suite, CRM. Salesforce, a plus
• Fluency in Korean and English
• Aptitude to thrive without a routine or daily supervision
• Team player with a rockin' sense of humor
• Must have a positive attitude
• Outgoing, flexible, reliable, honest with an open mind
• Must be willing to undergo background check

PREFERRED QUALIFICATIONS

• Experience working with international students, preferably US university students in the field of International Education
• Good photography skills
• Comfortable working with tight deadlines in non-traditional office settings
• International study/intern/volunteer/work/travel experience

COMPENSATION & BENEFITS

• CIS Abroad training program for new site directors, educating you in all facets of our organization and field, and providing you with the tools for success in your role as assistant site director (up to 16 paid hours in your first year).
• Base salary of KRW850,000 during our program terms
• Additional hourly compensation of KRW15,000 per hour for assistance outside our program terms
• Meals, transportation, and participation fees for required CIS Abroad program events

TIME COMMITMENT
The Seoul, Korea Assistant Site Director is a part time position. Hours may vary depending on organization needs and peak times of year.

CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. By submitting your application materials to us you are also providing explicit consent for our People & Culture department to process that data within reasonable limitations under the scope of consideration for your employment. For details on how we handle sensitive data please view our Privacy Policy: https://www.CISabroad.com/privacy-policy/ (https://www.cisabroad.com/privacy-policy/)