Overview

Essential Job Duties

• Responsible for ensuring the timely process through which problems are controlled, including problem recognition, research, isolation, resolution and follow-up steps.
• Requires experience and understanding of MIS environment.
• Ability to resolve complex problems immediately, while more complex problems are assigned to second level support or supervisor.
• Ability to utilize problem management database and help desk system.
• Provide guidance/training for less experienced personnel.
• Other duties as assigned.

Minimum Requirements

• Active Do D Secret clearance
• BA/BS Degree in information technology or related discipline.
• Twelve (12) or more years in the field or related area; at least three (3) years of experience working in South Korea.

Preferred Qualifications

• Master's degree with eight (8) years of experience.

Work Environment

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends (if applicable).