About Us
Veralto
Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our opening companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding the World’s Most Vital Resources™

Verlato's Water Quality Companies' – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, Mc Crometer, XOS & Aquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans
Our Product Identification companies – Videojet, Esko, X-rite, Linx, and Pantone help package and protect the world’s food, medicine, and essentials by tracing and authenticating billions of goods that travel the global supply chain daily.
Please login to our site - https://www.veralto.com/

WATER QUALITY PLATFORM
Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater, and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach, Trojan Technologies, Mc Crometer and Chem Treat. WQ Asia has sales offices in India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines.

ROLE DESCRIPTION

What You'll Be Doing (Job Responsibilities)
Essential Functions

• Full time working for inhouse service work (quotation, test, repair, warranty claim)
• Communication with customers, dealers, channel partners, Hach Korea internal associates.
• GCS system management (Complain, tracking)
• General support to customer, manager, technicians, Hach Korea associates who is related with.
• General support by call, email or something else.
• Management of service log file for general service works.
• Checking service log file by real time and share information with customer, manager, technicians, Hach Korea colleagues who is related with.
• Documents support (Quotation, bills, MSDS, insurance Etc.)
• Communication with manager, technicians and other Hach Korea colleagues for service works.
• Weekly business report submission.
• Must use efforts for learning products, applications, internal workflow.
• Shipment of service finished products.

Other Non-Essential Functions

• Works with rest of territorial staff as a team to meet objectives.
• Other duties as assigned.

What We Are Looking For (Skills & Qualifications)
Background and Skills

• Within 3 years experience of working for customer by call or face to face
• Within 3 years experience of service work
• Experience with MS Office programs
• Experience in a commercial Service role with metric and monitored KPI performance preferred
• Able to communicate fluently in Korean and handle basic conversations in English

Personal Trait Profile

• Customer Focus: Builds and sustains positive and collaborative relationships with customers (internal or external, as applicable). The drive to discover and meet the needs of customers.
• Must have excellent listening skills, manages by fact and leads by example.
• Teamwork: The ability to work collaboratively with customers, suppliers, and fellow associates at all levels toward mutual objectives.
• Strategic thinking and tactical implementation ability.
• Supportive attitude
• Think efficiency of work always

ENVIRONMENT:

• The work environment for this position if the Service Center (HACH KOREA SOLUTION CENTER) in Gimpo-si, Gyeonggi-do, Korea.
• Additional task from manager and internal reason.
• About once a month attend to the Hach Korea Main Office in Seoul.
• General physical works.
• There is probation term up to 6 months.

The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

What’s In It for You

• You will play an integral part in shaping the Op Co and the whole platform’s business in Asia, one of strongest and highly visible region with many untapped opportunities
• You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication

Diversity, Equity, and Inclusion | Veralto : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.