Apply for Custome Representative Role at Concentrix

Spain Job Openings

Concentrix

Custome Representative

Barcelona

PART TIME

October 4, 2024

Customer Service and Support

Location

Barcelona, Spain

Job Title:
Custome Representative (Portuguese-speaking) - Part time - Fashion Industry MA02Job Description

Experience the power of a game - changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Representative on our team, you will:

Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.

Log call details onto call management systems and provide response and resolution within SLA.

Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.

Understand and comply with administrative duties

Your qualifications

Concentrix is a great match if you:

Are proficient or bilingual in Portuguese with an advanced level of English

Have customer care skills – ability to listen to and understand the customers’ need

Can take ownership of, and progress calls to resolution or to escalate call to resolution

Have excellent communication skills and adaptability

Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Part-time 39 hours/week temporary contract: Monday to Friday

Salary 14197 euros gross/year + up to 100 euros gross/year in bonus

Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project you'll be working on

Career development programs, specialized courses, and language classes

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1537030

Location:
ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements:
English, Portuguese (Required)Time Type:
Part time2025-01-14 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

We regret to inform you that this job opportunity is no longer available as it has expired

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