Our Client

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for De Lijn, the Flemish public transport operator.

As we continue to expand in Europe, we are looking for Customer Support Advisors to join our team! You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand.

We Care: You’re passionate about giving a great customer experience and about our mission to enable accessibility to mobility and reduce the world’s carbon footprint.
We´re Curious: You’re autonomous and proactive, with a “can-do” attitude that strives to resolve customer issues efficiently and in real time.
We Achieve Together: You strive to support the operation’s overall performance, by providing feedback and insight into the key areas that drive a poor customer experience.

Tasks

What you’ll be doing?

• Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
• Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.
• Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.
• Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
• Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
• Demonstrate a full understanding of Via and brand values.

Requirements

What skills & experience you’ll bring to us?

• Fluent level of both written & spoken Flemish. It's an essential skill as as you'll be in touch daily with local customers in Flanders, Belgium and De Lijn (Flemish public transport operator).
• Able to communicate clearly and effectively in written and spoken English.
• Experience in the customer service industry and ideally in a Contact Centre environment.
• Autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude.
• Solution oriented to provide the correct and best outcome for the customer.
• Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy.
• Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.

Benefits

What do we offer?

• Starting date: September 2024.
• Contract: Permanent (1-month probation).
• Salary: 12.820€ gross per year.
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 7am to 4pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Work Model: Hybrid working model.
• Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).
• 24 holiday days per year on a full-time basis.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised Linked In training courses.
• Location: Barcelona, Spain.

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

\#We Care #We Are Curious #We Achieve Together