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Remote support to distributors engineers and end users.
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Internal technical support to service sales and operation department.
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Field service delivery to end users across Spain and Portugal.
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Take responsibility for the effective management of your designated service area including promoting new contracts and liaising with customers for renewals.
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Take a project management role for installations within assigned service territory and coordinating the installation of large orders if required.

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Completing all planned preventative maintenance (PPM) visits on time and to the levels outlined in the service manual.
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Assist sales and marketing team with tender opportunities as technical support and to promote service contracts.
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Maintaining tools and test equipment properly and liaising with the Service Supervisor/Manager to ensure they are calibrated.
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Maintenance of spare parts inventory, company vehicle and other company equipment and supplies.
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Occasional training of clinical staff on designated equipment.
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Responsible for tracking and maintaining both parts and loaner inventories allocated to them.
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Other tasks or responsibilities designated by the Field Service Supervisor, Spain

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Anaesthesia Field service experience is critical
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Extensive knowledge of Defibrillators, Patient Monitors, and other medical device capital equipment is vital
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Experience of working in Spain requiring no company sponsorship to join our business
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Experience of providing training on medical devices capital equipment
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Highly customer focused along with your hunger to achieve more, this role has significant development potential for the right candidate!
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Technically proficient in the troubleshooting, repair, and calibration of all medical products.
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Evidence of emotional intelligence is critical
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An ability to address customer requests through strong listening skills
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Excellent communication and interpersonal skills with an aptitude for building strong relationships
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Proven negotiation skills with a problem-solving attitude
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This role is office based in Madrid and must be flexible to travel when required.

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Fluent in Spanish with a business level in English