Spain Job Openings

QAD
Service Delivery Senior Applications Consultant
Barcelona
October 4, 2024
The position is remote with the ability to travel to Barcelona, Spain.
- Detailed analysis on the reported issues reported by customers
- Provide timely solutions by completing the proper technical assessment of the reported issue
- Technical verification and triage of reported issue, refer the technical and functional specs for performing the triage
- Duplication of issue in non-production customer environments, create a proper test document and provide customer a solution in detailed steps for customer to perform one round of testing at their end
- Continuous monitoring of the incoming issues
- Process adherence for all the Service Delivery processes and guidelines
- Consult Service Delivery support team senior consultants for any queries on standard product behaviour
- Continuously providing training to the Junior team members
- Continuously learn the new concepts and prepared for new challenges for providing seamless support to Global customers
- Attend the designated training on frequent basis which would help to enhance the skills in the given job profile
- Graduation/Post Graduation in Computers Science/Engineering, Knowledge on ERP Lifecycle Business, Accounting. Logistics, Production Operations/Manufacturing Management, Information Technology, or equivalent or related field or equivalent corresponding relevant experience.
- Minimum 4 to 6 years relevant experience handling customer support operations
- Proper Desktop management skills, working knowledge of QAD technologies, platforms and languages i.e. Progress, Open Source technologies, Scripting, Java, HTML, XML etc, Database Management (SQL,Procedures)
- Good Analytical & Functional skills and ability to understand the business needs
- Very good command of English as well as exceptional verbal and written communication skills
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