Sweden Job Openings

Capgemini

ServiceNow Consultant

Stockholm

FULL TIME

November 5, 2024

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

The role
In this role you can expect to:

Work closely with customers to research, design, develop and deliver innovative solutions to improve their business processes
Assists Service Now Business Analyst in estimating release level of effort. Makes recommendations which yield a more cost-effective product and better streamlined workflows
Responsible for the overall design of the application and enable innovative solutions to drive process automation across IT Services on Service Now Platform
Assist or drive design workshops across projects to work with other IT streams to improve the platform adoption and user experience of Service Now
Ability to prepare prototypes in demo instances for proposed solutions
Analyzing Service Now releases and upgrades and how it impacts the current features and applications in use
Design and architect Service Now CMDB, discovery jobs, and automation workflows and flow using Service Now Orchestrator
Create Service Now reports and dashboards
Support with Pre-Sales activities and respondning to RFP’s and RFI’s
Help and support Junior Consultants to grow within the Service Now area

Qualifications
Have several years of technical and functional experience with ITIL Service Management processes
Have several years of experience designing, developing, testing, implementing and maintaining Service Now platform and integrations
Service Now Certified System Administrator
Additional Service Now suite certifications is a plus
Exceptional interpersonal, communication, facilitation and influencing skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
Have strong supplier management skills to help provide direction and ensure quality of services
Experience in managing an application, Agile/Scrum skills, ITIL Practitioner
Demonstrable experience with the use of MS Office applications: Word, Excel, Outlook, Power Point, Share Point, Project, Visio.
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture and worked integration with other applications
Experience in designing/developing/configuring architecture for Service Now modules/features as a minimum (ITSM, ITOM, HR, SAM, ITBM, CSM, FSM, Sec Ops, GRC, Orchestration)
Experience within Multi Service Provider (MSP) solutioning based on Service Now
Understanding of the key technologies relevant to the Service Now integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, JSON, SOAP
General Understanding of Database technologies such as SQL, My SQL, Oracle
Experience in planning and execution of Service Now upgrades
ITIL Certified
Knowledge in Swedish and a valid working permit for Sweden are required

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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