DUTIES AND RESPONSIBILITIES

• AI Integration into Digital Transformation Strategy and Execution:
  • Collaborate with bureaus and departments of the General Secretariat to analyse and assess current business processes; identify and recommend opportunities for AI-driven improvements.
  • Develop comprehensive project plans, including scope, objectives, resources, and timelines, aligned with ITU's digital transformation goals.
  • Lead and serve as a facilitator for cross-functional teams in the implementation of AI solutions, ensuring adherence to project timelines and budgets.
  • Monitor project progress, proactively identify risks and issues, and recommend adjustments for successful project delivery.
  • Oversee system architecture design and integration of AI tools into existing and new systems to optimize operations and decision-making processes.
• AI Adoption and Change Management:
  • Design and implement a roadmap to upskill ITU staff on the effective use of AI technologies, ensuring the organization is equipped to maximize the value of AI.
  • Collaborate with external partners, consultants, and training providers to conceptualize and deliver relevant training programs.
  • Facilitate workshops and learning sessions to build AI competency across different bureaus and departments of the General Secretariat and functions.
  • Liaise with the Human Resources Management Department and other teams to track the effectiveness of training programs and continuously evolve the curriculum to meet the evolving needs of the organization.
  • Promote organizational change management initiatives to ensure smooth adoption of AI technologies and processes, leading cultural change and overcoming potential resistance related to AI adoption.
  • Develop and maintain strong working relationships with all key stakeholders.
• Performance Monitoring and Continuous Improvement:
  • Implement a framework to monitor the performance of AI transformation projects, tracking progress against predefined KPIs and metrics.
  • Ensure continuous learning and optimization of AI projects to adapt to evolving business needs and AI technologies.
  • Encourage feedback and lessons learned to refine the AI transformation process over time.

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• AI Governance and Innovation:
  • Coordinate development of best practices and governance frameworks for the use of AI within the organization.
  • Foster a culture of innovation by staying informed on AI trends and technologies, advising the leadership team on emerging opportunities that can further the organization’s digital transformation goals.
  • Identify, assess, and manage risks associated with AI adoption, including ethical, regulatory, and security considerations.
  • Ensure all AI initiatives comply with relevant industry standards, legal regulations, and ethical AI principles, particularly regarding data privacy, fairness, and accountability.
• Perform other related duties as assigned.

CORE COMPETENCIES

FUNCTIONAL COMPETENCIES

TECHNICAL COMPETENCIES

• Excellent communication and stakeholder management skills to secure buy-in and collaboration at all levels of the organisation, with the ability to convey complex technical concepts to non-technical audiences.
• Strong project management skills and proficiency in project management methodologies.
• Proficiency in managing organizational change, including culture shifts and process adaptions to ensure smooth transitions.
• Strategic thinking and the ability to align projects with organisational goals.
• Risk management and mitigation expertise.
• Change management and organisational transformation knowledge.
• Adaptability and flexibility to navigate complex and dynamic environments.
• Leveraging data-driven insights to make informed decisions and optimise strategies.

QUALIFICATIONS REQUIRED