Child Protection
Handbook
Safeguarding our community
Child Protection Handbook 1

Contents
Letter of introduction 3
Child Protection Policy 4
Reporting Processes 6
Child Protection Communications Flowcharts 8
Student Information 12
Child Protection in the ISZL Curriculum 13
Reference documents 13
Support Agencies 14
2 Child Protection Handbook

Letter of introduction
Dear Parents,
Child protection and safeguarding are at the heart of every decision taken by ISZL. It informs how we consider our
curriculum, our classroom structure and our after-school activities. Abuse and neglect are not specific to socio-economic
circumstances, and the rights of children do not vary from culture to culture. We all share a responsibility to ensure that
children here at ISZL have a safe and secure environment in which to learn, grow and develop. In this publication, you will
find the structures put in place to ensure children can learn safely. If you are reading this document because of your concern
about a child, I invite you to turn straight to page 6 where your next steps are set out.
ISZL endorses the UN Convention on the Rights of the Child, of which our host county, Switzerland, is a signatory. The
following are highlighted areas from the Convention of the Rights of the Child:
Article 3
The best interests of the child must be a top priority in all decisions and actions that affect children.
Article 12
Every child has the right to express their views, feelings and wishes in all matters affecting them, and to have their views
considered and taken seriously...
Article 19
[Governments] must do all they can to ensure that children are protected from all forms of violence, abuse, neglect and
bad treatment by their parents or anyone else who looks after them.
Article 39
Children who have experienced neglect, abuse, exploitation ... must receive special support to help them recover their
health, dignity, self-respect and social reintergration.
By enrolling your child at ISZL, you agree to work in partnership with the school and abide by the policies adopted by the
ISZL Board of Trustees. We value our partnership with you in providing for the safety and care of your children. The ISZL
Child Protection Policy defines standards by which ISZL students should be treated at all times, and identifies courses of
action should concerns be raised.
As part of our overall educational programmes and specific to our shared responsibility to educate children in a safe
environment, ISZL will:
1. Provide age appropriate lessons for all grade levels to help students understand personal safety, needs and rights.
2. Inform all community members of safeguarding procedures and encourage vigilance regarding the protection of our
children.
3. Provide support for students in cases where concerns are raised.
Please take the time to review the contents of this handbook, and let your child’s counsellor, Principal or the Director know
if you have any questions.

Thank you for your support.
Barry Dequanne
ISZL Director
December 2023
Child Protection Handbook 3

ISZL Child Protection Policy
Essential agreements
The welfare of our children is the school’s paramount concern. All staff believe that our school should
provide a caring, positive, safe and stimulating environment that promotes the social, physical and
moral development of the individual child. We recognise that all adults, including temporary staff,
volunteers and Board members, have a full and active part to play in protecting our children from
harm. For the purposes of this handbook, the word “child” refers to any student at ISZL.
Definition
ISZL has adopted the definition of child abuse and neglect as defined by the World Health Organization:
“Child maltreatment is the abuse and neglect that occurs to children under 18 years of age. It includes
all types of physical and/or emotional ill-treatment, sexual abuse, neglect, negligence and commercial
or other exploitation, which results in actual or potential harm to the child’s health, survival,
development or dignity in the context of a relationship of responsibility, trust or power. Exposure to
intimate partner violence is also sometimes included as a form of child maltreatment”

The following ISZL-specific definitions apply:

• Physical abuse Any action that results in deliberately hurting a child, which could cause injuries

such as bruises, broken bones, burns or cuts, including corporal punishment

• Emotional abuse Anything that causes significant and persistent adverse effects on a child’s

emotional development such as bullying, belittling, making them feel worthless or unloved

• Sexual abuse When a child is forced or persuaded to take part in, or witness, sexual activities.

This does not have to be physical contact and it can happen online

• Neglect The persistent failure to ensure that a child’s basic physical, mental and/or psychological

needs are met (lack of food, “home alone”, delayed or denied medical attention, etc.)The aims of this policy are:

• To support the child’s development in ways that will foster security, confidence and independence
• To provide an environment in which children and young people feel safe, secure, valued and

respected, and feel confident, and know how to approach adults if they are having difficulties,
believing they will be effectively listened to

• To raise the awareness of the ISZL community of the need to safeguard children and of their

responsibilities in sharing concerns and reporting possible cases of abuse

• To provide a systematic means of monitoring children known or thought to be at risk of harm, and

to ensure the school contributes to assessments of need and support for those children

• To emphasise the need for effective communication between all members of staff
• To set out our procedure to be followed by all members of the school community in cases of

as to their suitability, including overseas police checks where necessary
4 Child Protection Handbook

Procedures
Staff verification
All staff at ISZL are given access to the document “Guidance for safer working practices”. All members
of staff are expected to read and adhere to this document in compliance with school expectations.
Police and other checks including verbal reference checks are carried out on prospective ISZL
employees in relation to their suitability to work with children.
Handling reports
All cases of suspected child abuse or neglect require careful, confidential and prompt inquiry. All ISZL
staff must report suspected incidents of child abuse or neglect whenever they have cause to believe
a child has suffered, or is at risk of suffering, abuse or neglect. In serious cases of concern, the local
child protection authorities will be contacted (see page 8). Should a staff member be concerned that
our procedures are not being adequately followed they have the right to liaise privately with these
authorities.
In the case of allegations against an ISZL staff member, ISZL will conduct a prompt inquiry in accordance
with the administrative procedures for this policy, keeping the safety of the child(ren) at the highest
priority.
All staff at ISZL complete child protection training on an annual basis. All Child Protection Officers
(CPOs) at ISZL are trained to a higher level through the Council of International Schools (CIS).
Should any adult in the ISZL community have a concern regarding a child protection or abuse issue,
they should report their concern by emailing concern@iszl.ch as soon as possible. All concerns will
be dealt with confidentially.
A child with worries about themselves or another child can approach any member of ISZL staff or use
the concern@iszl.ch email themselves. They can also ask a trusted adult to email on their behalf.
Student education within the ISZL curriculum is seen as a vital component of our child protection
policy. All staff will ensure that their responsibility to deliver child protection components of the ISZL
curriculum are conducted to a high standard.
to their parents/carers, unless to do so could put the child at greater risk of harm or impede a
criminal inquiry

• Any files or documents recorded on the computer of a staff member will be deleted from that

computer once the item has been saved in the My Concern database Raising concerns about our processes
If there is a concern that the school’s safeguarding system is failing to adequately address a situation
of abuse or neglect, the issue should be brought to the attention of the Director. Should there be
serious doubt in the ability of the school’s systems or the Director to adequately address a concern, it
is important to note that anyone may raise concerns directly with the local authorities.
Child Protection Handbook 5

DOING
NOTHING
Reporting Processes IS NOT
AN OPTION
Section 1: Concerns related to an ISZL Student
Procedures for reporting suspected cases of child abuse or neglect
ISZL uses a digital platform called My Concern to record, manage and report concerns relating to
students. It allows the Designated Safeguarding Lead to build up a picture of a child protection case
from multiple stakeholders. Only the specified notification groups of the divisional Child Protection
Team can see the concerns raised, so confidentiality is maintained.
When a staff member has a concern relating to a child at ISZL, they will log this onto the My Concern
platform at the earliest opportunity, within 24 hours. If the matter is urgent (ie the child is at risk of
further harm today), the staff member must use the My Concern platform and also inform a Child
Protection Officer immediately.
When a member of the ISZL has a concern relating to a child at ISZL, they should email concern@
iszl.ch. Please do not worry that your concern is unproven, or that what you saw could have several
interpretations. It may be that your evidence is part of a broader picture which helps us to keep a child
safe. Your confidentiality will be maintained. You will not find out how the information is used, as the
child’s confidentiality must also be respected.
Concerns Process
Every logged concern is received by the Designated Safeguarding Lead and the Director. Other
team members may receive the concern depending on the notification group assigned by the person
reporting the concern. If a member of the safeguarding team is involved in the concern, they are
recused from the process (see page 7).
Notification group Designated Divisional
in My Concern Director Safeguarding Lead Principal
Grade Level
Assistant Principal
DSL 3 3
High School 3 3 3
HS 9 - 10 3 3 3 3
HS 11 - 12 3 3 3 3
Middle School 3 3 3
MS 6 - 8 3 3 3 3
Primary School 3 3 3
PS EY1 - 1 3 3 3 3
PS 2 - 5 3 3 3 3
6 Child Protection Handbook

After making a report
Strict confidentiality applies to all child protection concerns. Therefore, the child protection
team is unable to update the person making the report on the outcome of the concern raised.
A person making a report may check that a concern has been received and addressed by emailing
concern@iszl.ch.
Response team
Once a concern has been raised, the Designated Safeguarding Lead will form a response team of three
Child Protection Officers to review the concern and consider next steps. A record of this meeting is
documented in the My Concern platform
A Child Protection Officer will be recused from an inquiry in the following circumstances:

• If they are the parent or a close family friend of the child involved in the concern
• If they have a personal connection to an accused person

In all cases, information will be documented on My Concern and strict confidentiality will be maintained.
The following procedures will be used:
1. The Designated Safeguarding Lead (DSL) will assign a Child Protection Officer (CPO) and
ask them to lead a response team with two other CPOs. In cases where significant abuse is
suspected, the DSL will be involved in the response team. In cases that may lead to a referral to
external agencies, the DSL will be part of the response team. The DSL will also provide support
to teams as needed.


2. The response team will review the concern, any previous history and consider next steps
3. Any files or documents relating to the concern which are recorded on the computer of a staff
member will be deleted from that computer once the item has been saved in the My Concern
database.
Child Protection Handbook 7

Child Protection Communications Flowcharts
CHILD PROTECTION CONCERN RAISED FROM COMMUNITY MEMBER
Concern raised by emailing Concern raised using
concern@iszl.ch My Concern platform
Notified Child Protection Officers*
Designated Safeguarding Lead
+ Designated Safeguarding Lead
Team of three Child Protection Officers* formed to manage concern and followup,
with oversight from the Designated Safeguarding Lead as needed
ISZL
Director
High Level Crisis
Concern communication
Communications
Board** Manager
Child protection services

• The team will not include anyone with a known/declared link to the case

** In all matters that potentially threaten the reputation of the school or give cause for legal concern, the Director is responsible for reporting to the Board of Trustees.8 Child Protection Handbook

Step 2: Action Plan
The response team will consider all information gathered and recommend a course of action. In most
instances the actions will be carried out by members of the response team so that as few people as
possible are involved in the management of a concern. This is to ensure confidentiality and maintain
clear lines of communication.
For reports of abuse against a child, a plan of action will be developed to assist the child and family.
Actions that may take place are:

• Discussions between the child and counsellor in order to gain more information. Depending upon

the age of the child, appropriate strategies will be used to elicit more information as to what may
have occurred. The child should be consulted and supported regarding further steps that may be
taken, including discussions with parents and possibly outside authorities.

• In-class observations of the child by the teacher, counsellor, or member of the Child Protection

Team

• Meetings with the family to present ISZL’s concerns
• Referral of the student and family to external professional counselling
• In cases where outside authority intervention is deemed necessary, the Designated Safeguarding

Lead will act as direct liaison with the authorities, keeping the Director informed throughout
the process. The assistant to the Director will act as translator in cases referred to the Swiss
authorities.

• An ISZL crisis management team will be created as specified in the ISZL Crisis Management Plan

document. Step 3: Follow up
Subsequent to a reported and/or substantiated case of child abuse or neglect, the counsellor and / or
members of the response team will:

• Maintain contact with the child and family to provide support and guidance as appropriate.
• Provide the child’s teachers with ongoing support.
• Provide resource materials and strategies for teacher use.
• Maintain contact with any outside professionals and organisations involved in order to update the

stressful or upsetting. ISZL will provide the opportunity for staff to receive further support as
appropriate.
All documentation of the inquiry will be kept in the child’s confidential records file in the My Concern
database. Any documents downloaded from My Concern should be deleted from the staff member’s
computer and the computer’s trash folder immediately after viewing. Downloaded documents will
not be saved in any location other than the My Concern database. If a student with an ongoing child
protection case is withdrawn from ISZL by their parents, the Designated Safeguarding Lead will meet
with the Director to decide whether communication with the child’s next school is required. No formal
records will be sent to the school concerned.
Child Protection Handbook 9

Section 2: Concerns relating to an ISZL member of staff.
If the abuse or neglect concern involves a staff member of ISZL, the concern will be reported using
the Confide platform.
Confide uses a similar approach to My Concern. It records, manages and reports concerns relating
to staff members. It allows the Designated Safeguarding Lead (DSL) to build up a picture of a staff
member’s conduct from multiple stakeholders. Only the Designated Safeguarding Lead and Director
can see the concerns raised, so confidentiality is maintained.
If a staff member has a concern about a colleague, they should log it on the Confide platform. If the
concern is urgent, they should also contact the Director or the DSL.
If a community member has a concern about an ISZL member of staff, they should email
concern@iszl.ch. Their email will be read by the Designated Safeguarding Lead who will enter the
information into the Confide platform.
Response
For concerns related to ISZL staff members, the Designated Safeguarding Lead will liaise with the
Director regarding an inquiry process. An inquiry into the concerns will be led by external specialists
in cases where:

• Inquiries would be needed beyond the ISZL school community
• Initial inquiries lead to suspicion that the allegations may be justified and are serious

In all other cases, the Designated Safeguarding Lead and the Director consider appropriate action
relating to the concerns. In minor cases, this may lead to a conversation with a staff member, but in
serious cases will lead to a disciplinary process.
10 Child Protection Handbook

CONCERN RELATING TO AN ADULT IN THE ISZL COMMUNITY*
Concern raised by emailing Concern brought to the attention
concern@iszl.ch of a staff member
Designated Safeguarding Lead
The concern is entered into
the Confide Platform
Meeting between Designated Safeguarding Lead and Director
Appropriate Low level High level
conduct concern concern
Divisional Principal
No further action Inquiry Process
informed begins
Board informed
External agencies
may be informed
Crisis communications
process

• This includes all adults including (but not limited to) staff, parents, those employed by parents, wider families and contractors

Child Protection Handbook 11

Student Information
RECOGNISE REPORT
YOU HAVE YOUR CONCERN
A CONCERN TO AN ADULT
Tell an adult
If someone is hurting you or you are worried, speak to an adult you trust:

• Your Teacher
• A Counsellor
• Your Principal
• A School Nurse
• Your Parents

Or email concern@iszl.ch
No secrets
•

• Some things must not be a secret. If someone is hurting you or a friend – you must tell someone.
• Similarly, if adults are concerned about you, they are also expected to tell a Child Protection Officer.
• We are here to help and support you.
• We promise to do so discreetly but if it is serious, we’ll need to talk to other people who can help

12 Child Protection Handbook

Child Protection in the ISZL Curriculum
Child Protection education is taught in every grade level at ISZL. The programme is based on the
Keeping Safe syllabus of the South Australian Government. It is enhanced with specific additional
material to suit the needs of ISZL’s international environment, and the age range at our school. In
Primary School, the programme is incorporated into the PYP units of inquiry. In Middle School, the
programme is delivered during dedicated PSHE lesson time. In High School it is an integrated part of
the homeroom program. The Child Protection curriculum at ISZL includes a focus on the following
areas:

• Safe and unsafe situations
• Bullying
• Relationships and trust
• Secrets
• Touch - appropriate and inappropriate
• Trust networks
• Protective strategies

For further information on child protection in the ISZL curriculum, refer to our curriculum
documentation.
Reference Documents
Parents
For additional information the following reference documents can be found in the Child Protection
section of the ISZL Parent Portal (Directory section - login needed).

• ISZL Policy for the Handling of Student Bullying Issues
• Signs & Symptoms of Child Abuse or Neglect
• ISZL Volunteers Policy
• ISZL Student Responsible Use Agreement (Educational Technology)
• ISZL Parent Absence Policy
• ISZL Parent Absence Form

Faculty & Staff
Additional documentation regarding operational procedures can be found on the Staff Portal under
“Child Protection”.
Child Protection Handbook 13

Support Agencies
Police: 117
Medical emergency: 144
Swiss toxicological information centre: 145
Helping hands: if you need to talk to someone anonymously: 143
Heart2Heart: https://www.heart2heart.143.ch/
Anonymous English-speaking helpline open 7 days a week, 18:00-23:00
Office for Child and Adult Protection Zug (KESB)
https://zg.ch/de/direktion-des-innern/amt-fuer-kindes-und-erwachsenenschutz
Helpline for children and young people (Pro Juventute): 147
Pro Juventute - supporting young people: https://www.projuventute.ch/
Victim support: free, confidential and anonymous support to adults, adolescents and children in 5
languages (DE, FR, IT, EN, RM) https://www.opferhilfe-schweiz.ch/en/
International Social Service: ISS Switzerland defends the rights of children, families and migrants
and offers them assistance in social, legal and professional matters alongside its network of partners
in 120 countries. https://www.ssi-schweiz.org/en/node/11
14 Child Protection Handbook

Child Protection Handbook 15

16 Child Protection Handbook