Switzerland Job Openings
Kempinski AG
Cluster Reservations Agent
Engelberg
FULL TIME
September 1, 2024
The job of Reservations Agent is executed satisfactorily when:
- Kempinski Reservation standards are implemented and complied to.
- All relevant data is entered and maintained in the systems in a timely and accurate manner.
- Data is reviewed on an ongoing basis.
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Test calls LQA / IFH results > 85%.
- Follow the internal up-sell programme for Reservations department.
- Perform any other duties as assigned to them by management.
- Equivalent of high school diploma
- Professional Certification (Bachelor, University Degree, Hotel School Diploma) would be beneficial
- Opera central systems knowledge would be beneficial
- Knowledge of either Fidelio V6 or Opera PMS would be beneficial
Ability to work and communicate in a multinational environment:
- German – Oral and written skills
- English –Oral and written skills
- Additional language – beneficial – especially French or Italian
- Detail orientated
- Good communicator
- Good listening skills
- Demonstrate energy and enthusiasm
- Ability to work under pressure
- Living and working in the heart of alpine Central Switzerland
- Diverse creative opportunities
- Pleasant working atmosphere in a young and dynamic team
- International career prospects and development opportunities
- Outstanding employee benefits in all Kempinski Hotels, among others
- Extensive range of meals in our staff restaurant
- Free WLAN and parking spaces
October 31, 2024
Department
Revenue & Reservations
Employment Type
Permanent - Full Time
Location
Switzerland - Engelberg
Workplace type
Onsite
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