Switzerland Job Openings
Kempinski AG
Cluster IT Administrator
Engelberg
FULL TIME
September 26, 2024
This position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.
- All IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive.
- IT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks.
- All Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out.
- The IT department runs to budget.
- The hotel has an acceptable level of PCI compliance.
- All Kempinski standards related to guest facing technology are implemented to an acceptable level.
- Solve technical and operational challenges in the scope of IT reported by users.
- Follow Kempinski code of practice as related to security and operation of computer systems with a thorough knowledge of standards of operating procedures.
- In cooperation with the IT Director, suggests on the existing and future systems being developed or implemented.
- To assist the IT Director in all stages of the day to day operation of the Hotel.
- To support computers in hardware and software malfunction in coordination with all the departments.
- To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.
- Follow up on and maintain knowledge of new systems that can help in streamlining the processes in the hotel.
- Maintain complete record of the systems related inventory.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
- To understand and strictly adhere to the Hotel’s Employee rules & regulations.
- To report for duty punctually wearing the correct uniform and name tag at all times.
- Perform any other duties as assigned to him/her by management.
- German – excellent oral and written skills
- Additional language – beneficial dependent on region
- Planning & organizational skills
- Team player
- Problem Solving
- Follow-up
- Customer focus
- Interpersonal and intercultural skills
- Excellent communication and listening skills
- Windows XP, Windows 7/8 , Windows 2003/2008
- Micros Point of Sales
- Email systems, Google Apps for Business preferred
- Other hotel applications
- Network skills
- Operating Systems skills
- General Hardware skills
- Web basics
- Word, Excel, Power Point
- Guest Facing Technologies
- Telephony and Communication solutions
- Facilities and Guest Service solutions
- HSIA solutions
- Cloud technologies
- Mobile and smart-device usage and management
- Security and PCI compliance understanding
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Self confidence and conviction
- Integrity & trustworthiness
- Self development
- Living and working in the heart of alpine Central Switzerland
- Diverse creative opportunities
- Pleasant working atmosphere in a young and dynamic team
- International career prospects and development opportunities
- Outstanding employee benefits in all Kempinski Hotels, among others
- Extensive range of meals in our staff restaurant
- Free WLAN and parking spaces
October 31, 2024
Department
Information Technology (IT)
Employment Type
Permanent - Full Time
Location
Switzerland - Engelberg
Workplace type
Onsite
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