Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories.

At SKAN, healthy growth is important to us. We are always looking for talented individuals to fill a wide range of roles. Apply now!

Overview

As part of our passionate team of five coordinators, you will be the key to success when it comes to efficiently and professionally handling customer requests for repairs, removals, maintenance and decontamination.
Your tasks will not only include day-to-day business, but also the proactive scheduling of maintenance contracts in your assigned area. Your tasks will range from simple tests to GMP-documented qualifications and IQ/OQ inspections.
Our diverse customer base, which ranges from the food and precision engineering industries to pharmacies and the pharmaceutical and chemical industries, requires a high degree of flexibility and customer focus from you.

Responsibilities

• Processing customer enquiries in our ticket system C4C
• Preparation of orders
• Order processing in SAP and planning of orders in Salesforce
• Deadline monitoring of the assigned region within Switzerland
• Provision of technical service documents
• Checking reports according to strict quality regulations (GMP)

Hardskills

• Technical or commercial basic training
• Professional experience in coordinating service assignments is advantageous
• Good SAP and MS Office skills are advantageous
• Fluent German language skills are mandatory, good English language skills are advantageous

Softskills

• Enjoy working in a team
• Communicative and service-oriented personality
• Independent and self-reliant way of working

We offer you

• An open and collegial corporate culture
• Freedom for ideas
• Participation in sports and leisure activities
• Support through further training, especially at our SKAN Academy Intensive and job-oriented induction training
• Short decision-making processes and flat hierarchies
• Open communication policy
• 5 weeks of holidays and the possibility of additional holidays

For questions please contact Steffan Fluri