Switzerland Job Openings
Michael Page - Switzerland
Desktop Engineer - Support Level 1 and 2 - Financial sector
Geneva
FULL TIME
September 13, 2024
Our client is a financial company based in Geneva.
Job Description
- Provide VIP support and Level 1 and 2 technical assistance.
- Deliver on-site and remote support for both hardware and software, including depot and inventory management, and task tracking via Service Now.
- Offer rapid response and advanced troubleshooting for trade-floor activities, ensuring support for desktops, VDI, and a wide range of technical issues, including phones (Cisco, i Phone, Android), networking, and remote access.
- Support market applications such as Bloomberg and Refinitiv
- Create and maintain technical documentation.
- Troubleshoot and manage Active Directory (AD) and Microsoft Exchange including tasks related to user accounts, permissions, access, distribution lists, and shared folder creation. Configure and support meeting rooms, including VIP support for daily conferences, large meetings, and town halls.
The Successful Applicant
The successful candidate will be a highly skilled IT support professional with a strong background in VIP and Level 1 and 2 technical support, both on-site and remotely. They will possess advanced troubleshooting skills, particularly in fast-paced environments such as trade floors, demonstrating the ability to manage multiple tasks and resolve complex technical issues under pressure.
Key qualifications include:
- Proficiency in supporting desktops, VDI, phones (Cisco, i Phone, Android), and a wide range of software, hardware, networking, and remote access issues.
- Expertise in market applications
- Solid experience with tools like Service Now for task tracking and depot management.
- Strong understanding of Active Directory (AD) and Microsoft Exchange.
- Proven ability to configure and support meeting room systems, including integration of Polycom devices and MS Teams, ensuring seamless coordination for events and conferences.
- Excellent communication and documentation skills, with the capacity to create and maintain detailed technical documentation.
- A proactive and adaptable approach, capable of delivering high-quality support to VIPs and other users in a dynamic, high-pressure environment.
This candidate will also demonstrate strong customer service and interpersonal skills, ensuring that both technical issues and user needs are addressed effectively and efficiently.
What's on Offer
Long-term mission
Competitive salary
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