• Ensure that the application services provided to our customers are aligned with the customers’ needs and service level management process framework
• Manage and develop the quality of application services in scope by negotiating, monitoring, and maintaining their service level respectively
• Manage external offshore service providers for application managed services, define service level agreements and monitor their fulfilment, manage escalation with vendors
• Initiate and maintain contractual agreements and process for external strategic application support- and service-providers
• Coordinate and support our Incident management process, communicate with stakeholders to update status, resolve issues, manage their expectations and escalate if needed
• Coordinate and support the implementation of changes according to support and release management processes
• Support and coach implementation of initiatives which impact Swiss Accelleron SAP ERP system (incl. quality assurance and testing mgmt., etc.)
• Coordinate and support architectural reviews of major Accelleron initiatives (including add-on tools to SAP) with relevant teams to ensure compliance and stable system operation
• Provide functional guidance of the SAP module application owner and power user organization with a focus on continuous improvement of SAP functionalities and processes
• Coordinate ERP operation budget
• Define and monitor the documentation standards and audit requirements
• Define and supervise the process for incident, change and access management
• Ensure a professional SAP application life cycle management and governance process and ensure compliance with regulatory requirements and internal controls
• Set up and run professional license measurement to comply to SAP’s license audit regulations

• Be the main driver for the strategic Global ERP roadmap for our Swiss and Chinese manufacturing ERP’s, define strategic IS roadmap with your Chinese peer (such as S/4 HANA roadmap)
• Close collaboration with Turbocharging process representatives of all process domains to ensure that initiatives are properly integrated and aligned with Turbo specific process and application landscape
• Analyze new and promote high potential SAP functionality and reusable solutions with business process representatives to enable innovation
• Support the S/4 HANA Transformation project and lead the Sub-Workstream for the operational Governance and the future tooling landscape
• Define the future global run concept for the Swiss and Chinese Accelleron S/4 and its supporting systems

• Senior SAP ERP responsible with 10yrs+ experience working in an international environment
• Experience in contract and provider management
• Experience with near- and offshore support organizations
• Experience with SAP authorization concept, compliance and internal control requirements
• A high level of self-motivation, curiosity, and hands-on mentality
• The ability to manage multiple demands on time on a global scale, working with cross-functional, virtual, and international teams
• Identification and removal of obstacles / escalation and cross-functional conflict resolution
• Ability to promote a team environment, good team player / coach and communicator
• Thorough knowledge of IT service management concepts (ITIL)
• Tough, conflict-capable, assertive, yet consensual
• Analytical, capable of abstraction, strategic, pragmatic and reality-based
• Fluent spoken and written English and German
• Strong negotiation, facilitation and consensus building skills

• Canteen
• Childcare
• Modern office, smart working
• Flexible working model
• Attractive holiday plan
• Remote work policy
• Employee assistance program