Switzerland Job Openings

Accelleron
Global ERP Responsible Switzerland (m/f/d)
Baden
FULL TIME
October 24, 2024
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Ensure that the application services provided to our customers are aligned with the customers’ needs and service level management process framework
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Manage and develop the quality of application services in scope by negotiating, monitoring, and maintaining their service level respectively
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Manage external offshore service providers for application managed services, define service level agreements and monitor their fulfilment, manage escalation with vendors
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Initiate and maintain contractual agreements and process for external strategic application support- and service-providers
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Coordinate and support our Incident management process, communicate with stakeholders to update status, resolve issues, manage their expectations and escalate if needed
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Coordinate and support the implementation of changes according to support and release management processes
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Support and coach implementation of initiatives which impact Swiss Accelleron SAP ERP system (incl. quality assurance and testing mgmt., etc.)
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Coordinate and support architectural reviews of major Accelleron initiatives (including add-on tools to SAP) with relevant teams to ensure compliance and stable system operation
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Provide functional guidance of the SAP module application owner and power user organization with a focus on continuous improvement of SAP functionalities and processes
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Coordinate ERP operation budget
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Define and monitor the documentation standards and audit requirements
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Define and supervise the process for incident, change and access management
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Ensure a professional SAP application life cycle management and governance process and ensure compliance with regulatory requirements and internal controls
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Set up and run professional license measurement to comply to SAP’s license audit regulations
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Be the main driver for the strategic Global ERP roadmap for our Swiss and Chinese manufacturing ERP’s, define strategic IS roadmap with your Chinese peer (such as S/4 HANA roadmap)
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Close collaboration with Turbocharging process representatives of all process domains to ensure that initiatives are properly integrated and aligned with Turbo specific process and application landscape
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Analyze new and promote high potential SAP functionality and reusable solutions with business process representatives to enable innovation
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Support the S/4 HANA Transformation project and lead the Sub-Workstream for the operational Governance and the future tooling landscape
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Define the future global run concept for the Swiss and Chinese Accelleron S/4 and its supporting systems
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Senior SAP ERP responsible with 10yrs+ experience working in an international environment
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Experience in contract and provider management
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Experience with near- and offshore support organizations
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Experience with SAP authorization concept, compliance and internal control requirements
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A high level of self-motivation, curiosity, and hands-on mentality
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The ability to manage multiple demands on time on a global scale, working with cross-functional, virtual, and international teams
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Identification and removal of obstacles / escalation and cross-functional conflict resolution
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Ability to promote a team environment, good team player / coach and communicator
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Thorough knowledge of IT service management concepts (ITIL)
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Tough, conflict-capable, assertive, yet consensual
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Analytical, capable of abstraction, strategic, pragmatic and reality-based
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Fluent spoken and written English and German
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Strong negotiation, facilitation and consensus building skills
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Canteen
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Childcare
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Modern office, smart working
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Flexible working model
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Attractive holiday plan
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Remote work policy
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Employee assistance program
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