Switzerland Job Openings
Kenvue
Global Order & E-Commerce Exc Director
Zug
October 23, 2024
Description
Global Order Management & E-Commerce Excellence Director
Who we are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.
Role reports to: Global Order Management & E-Commerce Excellence Director
Location: Rotkreuz, ZG (Switzerland), Summit, NJ (USA), Singapore (Singapore)
Travel %: 15-20%
What you will do
The Global Order Management & E-Commerce Excellence Director will be part of the Global Value Chain Planning & Customer Excellence Leadership team and will be acting as a Global Process Owner (GPO), responsible for establishing and driving the global strategy for the Order Management process. In this capacity, the incumbent will own and define worldwide standards for the process, establish the metrics that matter for the process, and drive the transformational agenda globally to achieve stated goals.
The main objective of this position is to define globally standardized process, people capabilities and technology requirements for Order Management and work in partnership with the regions to implement it in an effective and timely manner, enabling Kenvue to realize efficiencies while ensuring accuracy and control.
It holds a strategic nature, necessitating market trends insights understanding, thought leadership and collaboration with internal stakeholders, overseeing and addressing long term opportunities and challenges and influencing through several levels of the organization.
Key Responsibilities
Global Order Management & E-Commerce Excellence Director
Who we are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.
Role reports to: Global Order Management & E-Commerce Excellence Director
Location: Rotkreuz, ZG (Switzerland), Summit, NJ (USA), Singapore (Singapore)
Travel %: 15-20%
What you will do
The Global Order Management & E-Commerce Excellence Director will be part of the Global Value Chain Planning & Customer Excellence Leadership team and will be acting as a Global Process Owner (GPO), responsible for establishing and driving the global strategy for the Order Management process. In this capacity, the incumbent will own and define worldwide standards for the process, establish the metrics that matter for the process, and drive the transformational agenda globally to achieve stated goals.
The main objective of this position is to define globally standardized process, people capabilities and technology requirements for Order Management and work in partnership with the regions to implement it in an effective and timely manner, enabling Kenvue to realize efficiencies while ensuring accuracy and control.
It holds a strategic nature, necessitating market trends insights understanding, thought leadership and collaboration with internal stakeholders, overseeing and addressing long term opportunities and challenges and influencing through several levels of the organization.
Key Responsibilities
- Assume global ownership for formulating strategy, designing processes, and defining the requirements of tools and systems, re-engineering, and innovation projects across Order Management processes to optimize the end-to-end landscape on the cash, cost and service dimensions
- Work with regional and global partners to diagnose and close process gaps to ensure successful adoption of the Global Order Management processes, people capabilities and solutions globally.
- Effective connecting with the main interfaces – Planning, Deliver, Commercial and Finance – to enable the optimization of the end-to-end flow, namely order, inventory allocation, shipment, customer delivery.
- Make decisions on Order Management model strategies for processes, collaborating with broader leadership teams on location and sourcing strategies (Business Process Outsourcing (BPO) versus captive).
- Identify, strategize, design, influence and support regions on transformation projects to meet desired objectives.
- Manage E-Commerce strategy and standards for Operations in line and supporting the E-Commerce Commercial strategy.
- Define and maintain the process and control standards documentation for Order Management, including building process-level controls and performance measurement metrics
- Drive process standardization through worldwide design across geographies at the company level, making decisions on where customizations are permissible and overseeing implementation through indirect teams.
- Defining the entire end-to-end business process and supporting technology, collaborating with wider GVC, Regions, Commercial and Operations teams.
- Work with relevant external partners to research and recommend suitable emerging Order Management processes, technologies and tools to improve GTOM program efficiency and effectiveness.
- Provide subject matter expertise, training, and guidance to functional and cross-functional teams on Order Management matters.
- Support the establishment, maintenance, and continual updates on Kenvue’s Order Management policies, procedures, and internal control frameworks.
Qualifications
What we are looking for
Required Qualifications
What we are looking for
Required Qualifications
- Ambitious and high performer with diverse background. A passionate leader with the curiosity to find solutions to complex business problems and a track of positive results on implementing them.
- Ability to build a network through strong relationships to influence change across the organization
- Project management skills
- Very strong analytic and strategy design skills, with the ability to interpret complex data and regulations
- Solid written and oral communication skills
- Capability to successfully work on cross functional teams – within Operations and across Kenvue
- 8-10 years of experience in customer-related operations
- Bachelor's degree or equivalent in a relevant field
- Knowledge of order management processes, industry practices, and key drivers of performance
- Knowledge of Customer Relationship Management (CRM) subject and tools
- Ability to manage multiple priorities and stakeholders
- Proven track record of driving continuous improvement initiatives
- Ability to support multiple projects simultaneously
- Have process design experience, especially value stream mapping
- Understands customer and logistics landscape globally
- Familiarity with enterprise resource planning (ERP) systems, transportation management systems (TMS), and other supply chain technologies
- Strong analytical and problem-solving skills, with the ability to interpret complex data and regulations
Primary Location Europe/Middle East/Africa-Switzerland-Zug-Zug
Job Function Customer Service
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