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  Taking on process responsibility for Service Level Management and Supplier Management within the framework of OLA and SLA, including conducting supplier review meetings.
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  Maintaining and updating the service tree within Serviceware Processes.
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  Providing an overview and description of Software Asset & Configuration Management.
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  Ensuring that the agreements (OLAs) and contracts with third parties within IT Service Management processes are suitable for achieving the agreed service level objectives.
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  Monitoring and reporting service levels, measuring service quality, and initiating necessary improvement actions.
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  Responsibility for maintaining the service portfolio and catalog, as well as supporting the definition of metrics to measure service quality and identifying improvement measures.”

Profil

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  Extensive experience in ICT Service Management
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  ITIL certification is an advantage
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  Strong analytical skills with attention to detail
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  Ability to communicate clearly with various stakeholders, senior executives, and technical experts
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  Strong team skills and the ability to maintain an overview even in hectic situations
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  Excellent German and advanced English skills; other foreign languages are an advantage.”