Switzerland Job Openings

IT Advanced Consulting
ICT Service manager
Aarau
FULL TIME
November 19, 2024
Informations sur le poste
Description du poste
Additional tasks include:
-
Taking on process responsibility for Service Level Management and Supplier Management within the framework of OLA and SLA, including conducting supplier review meetings. -
Maintaining and updating the service tree within Serviceware Processes. -
Providing an overview and description of Software Asset & Configuration Management. -
Ensuring that the agreements (OLAs) and contracts with third parties within IT Service Management processes are suitable for achieving the agreed service level objectives. -
Monitoring and reporting service levels, measuring service quality, and initiating necessary improvement actions. -
Responsibility for maintaining the service portfolio and catalog, as well as supporting the definition of metrics to measure service quality and identifying improvement measures.”
Profil
A higher degree in Business Informatics and/or a degree from a university of applied sciences
-
Extensive experience in ICT Service Management -
ITIL certification is an advantage -
Strong analytical skills with attention to detail -
Ability to communicate clearly with various stakeholders, senior executives, and technical experts -
Strong team skills and the ability to maintain an overview even in hectic situations -
Excellent German and advanced English skills; other foreign languages are an advantage.”
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