• Microsoft Windows 10&11 (AD, UEM, SCCM), Office 365, Teams, Mobile Device Management (i OS & Android), Citrix (Xen App, Xen Desktop)
  
• Managing and Maintaining the Network Infrastructure under supervision of the Network Team (SD-WAN, SD-Access, wireless Infrastructure) and Network Troubleshooting (2nd Level)
  
• Maintain and update the network diagram in collaboration with the network team
  
• Managing and Maintaining the Systems infrastructure together with the Systems Team (ESX)
  
• Managing and Maintaining the Printing infrastructure
  
• Installation of Laptops, Desktops, Servers, Switches
  
• Troubleshoot and replace Laptops, Desktops and its components
  
• Update and maintain the Software and Hardware Inventory
  
• Assist in the budget process and manage contracts and negotiations with local vendors
  
• Oversee contractor’s installation and maintenance of computer hardware during office moves
  
• Advise users on relevant hardware and software usage
  
• Provide support to the banks Independent Asset Managers in the region
  
• Create, update and maintain documentation, wiki
  
• Participate in the implementation & deployment of group projects;
  
• Participate in the Business Continuity Plan and be a point of contact in case of BCP invocation

Profil

• +5-years’ experience in similar function ideally as IT technical support
  
• Degree in Computer Science, engineering or relevant field, and certification as IT Technician will be an advantage (e.g. Comp TIA A+, Microsoft Certified IT Professional)
  
• Willingness to continuously learn and high interest in new technologies
  
• Excellent knowledge in installing, maintaining and troubleshooting computers running Windows 10 & 11
  
• Good knowledge of Microsoft 365, Teams
  
• Good understanding of the OSI model and Enterprise Network Infrastructure or willingness to learn
  
• Good knowledge of Apple and Android mobile devices
  
• High readiness to get things done
  
• Very good organization skills and ability to work independently and to be a great team player
  
• Strong service orientation and excellent communication skills
  
• Fluency in English and German is required