Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies (NSs). The overall aim of IFRC is “to inspire, encourage, facilitate, and
promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.
IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.
IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.
IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegations and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.
IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.
The IFRC Communications Department is part of the Global Relations, Humanitarian Diplomacy and Digitalization Division, which is composed of four teams: (i) Strategic Communications and Internal Engagement Unit; (ii) Digital Communications and Content Unit; (iii) Marketing and Advocacy Unit; and (iv) Media Relations and Crisis Communications Team. The Manager of the Strategic Communications and Internal Engagement Unit reports directly to the Director of the Communications Department and collaborates with Managers and Leads across the global communications team, including in Geneva, at regional and representative offices of the IFRC.

Job Purpose

Under the guidance and direct supervision of the Director of the IFRC Communications Department, the Manager of the Strategic Communications and Internal Engagement Unit will lead a team of dedicated professionals focused on developing and managing the organization's strategic communications planning, its approach to dealing with mis- and disinformation, internal engagement, and monitoring and evaluation of communications efforts. This role is also instrumental in coordinating capacity building in communications across IFRC and National Societies, and coordination with ICRC and other partners in the humanitarian field.

Job Duties and Responsibilities

Job Duties and Responsibilities (continued)

Education

Required

• Advanced University degree in Communications, Public Relations, International
  Relations, or related field

Experience

Required

• Minimum of 10 years of experience in strategic communications, with at least 3 years in a managerial or leadership role.
• Experience in managing diverse teams, including staff located in multiple regions and time zones.
• Minimum of 3 years of experience in media and social media monitoring and evaluation.
• Minimum of 3 years of experience in internal communications and staff engagement.
• Proven track record in developing and implementing communications strategies and overseeing a strategic planning function in a complex organizational setting.
• Strong analytical skills with the ability to interpret data and metrics to inform decisionmaking.

Knowledge, Skills and Languages

Knowledge and Skills
Required

• Strategic thinker with institutional awareness and understanding of the humanitarian field.
• Results oriented, demand driven and entrepreneurial individual.
• Demonstrated leadership skills, including the ability to lead within a matrix management structure and utilise talent and experience of team members in ap productive way.
• Outstanding networking and communication skills, an ability to be proactive and
  persuasive.
• Demonstrated track record in innovating, contributing to a learning culture, sharing knowledge and new approaches to engaging partners.
• Ability to work in a multicultural, multilingual and multidisciplinary environment.
• Excellent interpersonal and communication skills, with the ability to engage effectively with internal and external stakeholders at all levels.

Languages
Required

• Fluent spoken and written English

Preferred

• Good command of another IFRC official language (French, Spanish or Arabic)

Competencies, Values and Comments

Values: Respect for diversity; Integrity; Professionalism; Accountability.
Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust.
Functional competencies: Strategic orientation; Building alliances; Leadership; Empowering others.
Managerial competencies: Managing staff performance, Managing staff development.