• Ensure uninterrupted operation of telecommunications and telemetry infrastructure on a national scale.
  
• Receive, analyze, and resolve incidents.
  
• Manage service requests, including ticket management until closure.
  
• Support field technicians for access, installation, commissioning, and troubleshooting.
  
• Continuously develop operational processes (ITIL) and documentation.
  
• Participate in projects as a representative of operations (NOC).
  
• Communicate and escalate appropriately at different levels in case of incidents and issues.
  
• Participate in on-call duties 24/7.

Profil

• Technical training in the field of electricity, telecommunications, or information technology, or equivalent.
  
• Ongoing training as a senior technician or a degree from a higher education institution in one of these fields is preferred.
  
• Experience in operating complex communication infrastructures.
  
• Excellent mastery of at least one of the technologies used (telephone installations, Vo IP, WDM, IP, MPLS).
  
• Experience in operating communication infrastructures or secondary techniques in substations is desired.
  
• Good analytical skills and continuous intervention capabilities.
  
• Basic knowledge of ITIL certification (certification is advantageous).
  
• Excellent knowledge of German and English; French or Italian would be a plus.

Informations contractuelles

• Flexible working hours (42 hours per week) with the possibility of remote work.
  
• 25-30 days of vacation, as well as company holidays between Christmas and New Year.
  
• Strong social coverage and attractive retirement pension.
  
• Opportunities for professional development.
  
• Attractive financial and general conditions, as well as competitive remuneration and recognition of good performance.