Role: Techno-Functional Consultant-Kenan Billing
Technology/Skills: Telecom Billing Domain expertise, Kenan-post paid billing system, Ticketing/Monitoring tools, PL/SQL, Shell/Pearl/Python scripting.
Location: Zurich, Switzerland

Your role
In the role of Senior Consultant, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Experience

• Strong working knowledge in Kenan/Post-paid Billing System.
• Billing Domain knowledge is must- Post-paid Billing, CDR flow , Rating Flow, bill generation, payments & Collections processing and journaling etc.
• Good Knowledge of Kenan configuration
• Good Knowledge of Kenan operational tasks (core Kenan processes)
• Strong experience in software/systems design and development work
• Service Management Experience in IT Telco Operations environment
• Knowledge of other Billing Applications like ICT , Prepaid systems will be added benefit .
• Hands on UNIX and familiarity with SQL, Relational Databases and Web Servers.

Responsibilities

• Incident & Service Request Handling
• Coordination with Different teams and Vendors
• Working for international customers in cross-cultural teams is substantial in infrastructure & application services.
• Resolve all queries and issues escalated by the Business within SLA timeframes to ensure minimum customer impact.
• Ensuring all revenue streams are running correctly and any missing data is reprocessed in a timely manner to minimize any negative effects on NPS scores
• Operate with the Service Managers to ensure speedy resolution of incidents/problems and provide required detail for accuracy of reporting and post incident review
• Should be able to put appropriate monitoring and alerting capabilities in place for proactive systems management.
• Performing problem management to permanently fix the issue
• Systems and proactive preventative maintenance such as system reboots

Required Skills

• At least 8 years of IT experience, must have strong working experience in Telecom Billing Domain.
• Good knowledge of different application architecture, Remedy or Other Ticketing Tool, Monitoring tools
• Good knowledge in Kenan FX Data Model and Functionality (Account Management, rating, discounting, bill generation, payments & Collections processing and journaling)
• PL/SQL, Oracle (scripting knowledge in Procedures, Packages, Collections). Shell scripting

Preferred Skills:

• Knowledge of other scripting languages like Perl, Python, Java will be added benefit.

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
• High proactiveness
• Lean Agile mindset & Self Leadership

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer