Position Summary

Your role:

• Strategize & Implement: Craft a global, regional, and local customer experience strategy aligned with our brand promise
• Lead & Inspire: Guide a global team, setting the standard for exceptional customer service across all channels
• Voice of the Customer: Analyze feedback, identify trends, and create actionable plans for continuous improvement
• Customer-Centric Culture: Drive a customer-centric culture throughout the organization by developing training programs that emphasize the importance of exceptional service at every level
• Track & Measure: Establish and monitor KPI’s to gauge the effectiveness of customer experience initiatives and ensure continuous improvement

What we offer you:

• An exciting and challenging role in a dynamic environment
• Various opportunities for professional and personal development
• Chance to work on exciting, high-profile projects
• A motivated and cheerful team that looks forward to working with you
• Our events are great! We also have lots of fun together outside of working hours

Your profile:

• Several years of senior leadership in customer-focused and operational roles, ideally within hospitality or luxury industries
• Proven track record of driving cultural change and continuous improvement in customer service operations across multiple regions
• Strong project management skills, with experience leading complex, global customer programs
• Ability to engage and inspire teams, with excellent communication and people skills
• A global mindset with the flexibility to travel worldwide and adapt to cultural differences in service standards