\u D83E\u DDD1\u D83C\u DFFD‍\u D83D\u DCBB What you’ll do:

• You act as the primary point of contact for customers during the implementation process, addressing concerns, consulting on solutions and ensuring clear communication. You manage expectations and handle escalations when needed to keep projects on track.
• You guide customers through requirements gathering process, analyse business needs and ensuring the customer derives the utmost value by leveraging Yokoy’s capabilities.
• You translate client requirements into solution configuration, providing guidance and consulting on best practices.
• You configure Yokoy to meet customer specifications and implement rigorous testing processes to ensure the functionality, performance, and reliability of the solution.
• You identify and address any issues in the implementation, maintaining a commitment to delivering a high-quality solution.
• You empower and enable the customer with the knowledge needed to ensure a smooth and confident transition to Yokoy.
• You work closely with the product management team to share best practices and customer needs and contribute to continuous product enhancement.
• You contribute to the refinement of existing implementation processes and methodologies. Share insights and develop best practices to enhance the overall effectiveness of the Professional Services team.

• ️ What you’ll need:

• You are an accomplished Implementation Consultant with a track record of designing and implementing software solutions for clients and developing best practices.
• You have at least 3 years of accounting experience, with a preference for payroll expertise, ideally in a company with over 100 employees.
• Ideally, you have experience working with Dynamics Business Central, SAP, or Net Suite.
• You have a strong understanding of the Finance, Saa S industry and associated technologies.
• You have a customer-centric mindset, understanding clients' unique needs and designing and implementing successful solutions.
• You have excellent communication and problem-solving skills, and you are talented in translating complex requirements into feasible solutions.
• You enjoy working in a fast-paced and dynamic environment.
• You are fluent in English; German and other languages are highly preferred.

\u D83D\u DE80 What you’ll get:

• Resources and trust: you own your work and shape things from day one.
• Flat hierarchies: opportunity to work closely with the founders and the leadership team.
• Fast-paced environment: quickly measure and learn about the impact of your work.
• Flexibility: everyone has their own highly productive times - we look at the output and not at what time it was produced.
• Hybrid setup: we enjoy in-person sessions, but we have also learned (thank you Covid) how to be efficient with remote working.
• Competitive scale-up package with the possibility to partake in the upside.
• Work anywhere: we offer up to 6 weeks remote work within the EU.