MSC Cruises

WiFi and Ancillary Revenue Manager

October 14, 2024

We are seeking an experienced Wi Fi and Ancillary Revenue Manager to join our team. In this role, you will be responsible for managing a substantial eight-digit revenue stream, developing and overseeing the P&L, and ensuring the optimal performance of our global operations. This role demands a strong commercial mindset, exceptional analytical skills, and the ability to work collaboratively within a globally distributed team.

  • Proven experience managing large revenue flows, with a demonstrated track record of revenue growth and optimisation.
  • Strong experience in P&L management, with a thorough understanding of financial metrics and business performance indicators.
  • Excellent communication skills, both written and verbal, with the ability to present complex information to senior leadership and stakeholders.
  • Solid commercial acumen, with the ability to develop and implement strategies to drive profitability.
  • Strong analytical skills, with experience in data analysis, reporting, and decision-making based on key performance metrics.
  • Expertise in global operations, with experience managing teams and processes across multiple regions.
  • Proficiency in benchmarking practices and the ability to apply industry insights to improve services.
  • Ability to work effectively within a cross-functional, globally distributed team.
  • Prior experience in Wi Fi, technical or sales services or a related field.
  • Degree in Business Administration, Finance, or a related field.
  • Proficiency with financial and operational analysis tools and software.
  • Revenue Management: Oversee and manage an eight-digit revenue stream, identifying opportunities for revenue growth and optimization.
  • P&L Development
: Build and manage Profit & Loss statements, ensuring alignment with company goals and financial targets.

  • Commercial Strategy: Develop and implement commercial strategies with our globally remote offices to maximize profitability across Wi Fi and ancillary services.
  • Operational Leadership: Lead and manage global operations, ensuring seamless integration and delivery of services in alignment with organizational standards.
  • Analytical Excellence: Leverage strong analytical skills to identify trends, drive data-based decision-making, and improve operational efficiency.
  • Benchmarking: Conduct regular benchmarking exercises to ensure our services remain competitive and aligned with industry standards.
  • Cross-functional collaboration: Collaborate effectively with various departments, including marketing, finance, and operations, to ensure cohesive and aligned efforts towards common objectives.
  • Communication: Serve as a key point of contact for senior leadership, presenting performance updates, insights, and strategic recommendations in a clear and concise manner.
VISA REQUIREMENTS (if any)

EU Passport or Right to work in Switzerland.

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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