ALES ASIA was founded in Taiwan in 2006. Our factory is located in the Taichung Science Park in Taiwan and it has class 1000 and 100 cleanroom (192 m2) and ISO 9001 certificates.
We provide a proven, reliable and cost effective solution to worldwide special gas delivery equipment needs, including gas cabinets, valve manifold boxes. Beside, we also have capabilities of customizing manifold and controller PLC ; HMI design, and calculation service to ensure customer need is met. ALES ASIA 's customers are located all over the world, and our product are widely used in various industry such as semiconductor foundries, LCD, LED, Solar, lab, institute and other applications. We strives for continuous improvement in terms of product quality, production capacity and services. We will alway s be flexible, innovative, agility and adaptive to meet and exceed customer needs.

Provide timely and accurate technical service on company products and ensure customer satisfaction.

How will you CONTRIBUTE and GROW?

1. To perform root cause analysis by analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site
2. To provide regular assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; serve as equipment expert for customer.
3. To assist customers in the receipt, installation, and testing of company equipment.
4. To travel as required for the purposes of performing service activities at customer sites.
5. To provide customer training at site for company equipment when required.
6. To adhere to installation guidelines and industry best practices in order to deliver quality field operations.
7. To provide timely response to feedback, complaints and request from customers on site so that site issues are resolved to the expectation of the customers.
8. To represent the customers in front of end user in the event of absence of customers.

Are you a MATCH?

• Ability to analyze data and report problems, to provide complete accurate, comprehensive service reports & to communicate technical issues to other technical staff.
  

• Advanced customer service skills, with a solid foundation of understanding the importance of relationship building.
  

• Ability to facilitate resolution of technical challenges.
  

• Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)
  
• International deployment to customer site anticipated after being qualified.
  

• Ability to understand mechanical and electrical drawings.
  

About Air Liquide


A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 72 countries with approximately 67,800 employees and serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

A t Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.